카반 바칼라르 호텔 부티크(Khaban Bacalar Hotel Boutique)

Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.

A hotel without soul We have been there because we read a lot of good reports, but I can tell you this is not right. The hotel is nice the rooms are nice the view is nice but at the end it is a tourist trap. Why? We did not see any person from hotel. The main entrance person did tell us… „Here are many mosquitoes“ This was right! This was the last time which we saw here. Then we go to the beach. There we see a lot of influencer girls 🤮. The guys at the bar are nice. The bar is very expensive! You have no other choice. The next view was the nice rooms. There rooms are very nice!!!!! Would we come back? No!

So this place is fantastic in most aspect including service and location .However a tad bit too rustic for urban folks and a bit on the pricey side for what it offers. First of all there are snake signs everywhere which might freak some people . We also had a small scorpion in the bathroom which I saw while taking a shower. This was not acceptable and the hotel manager brushed it by saying- 'they are not dangerous and yes there are bugs etc ' . Now I am not sure of any scorpion being not dangerous or if scorpions are considered as regular bugs ( I can say this with utter confidence - as have a personal experience with scorpion sting and hospitalization. Also if there are 1 scorpion , they generally have a nest with 8-10 in the vicinity ) He also did not offer any recourse as such. Adding this review for awareness and make the correct decision

This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.

Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.

Nice place to stay quite, beautiful view to lake, staff friendly .

Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.

Beautiful place to stay at. It has panoramic windows so expect best views from your room during sunset or sunrise. Excellent service, stuff is very friendly and pleasant. The restaurant there had the most delicious food: chicken enchiladas, fish tacos (tilapia), guacamole. Still craving it nowadays. We loved that it had free kayaks. We enjoyed it during sunrise early morning. We also got massage at our porch. It was very relaxing. The hotel maintenance is perfect. Always clean, tidy and fresh. The only minus is that hot water works for just first 10 minutes of showering. So take the shower together if you love it hot;)

A long way to travel from Australia but worth the journey. Relatively new boutique hotel 10-15 minutes out of town making it more exclusive. Nice change from Tulum. It reminds me a bit of Rock House Hotel at Negril in Jamaica. Same same but different. The staff try really hard to please. Rooms spacious and clean design. Comfortable. Restaurant menu is adequate… not cheap… not expensive. Would head into town for lunch or dinner everyday. Some good local restaurants. Guests seem to be a mix of Mexican and European… nice mix up.