레위 리조트 앤드 스파

After booking, make sure to call and confirm your reservation and schedule your shuttle. Booking a room comes with free breakfast, a boat trip, swimming, gym, and spa. Pros - customer service -＞ from start (the shuttle driver) until we leave, they were great and treated us well. They were polite and kind. 5 🌟 - breakfast -＞ they have a lot of varieties. I love their omlete, pancake, and juices (they had 6 varieties). Their Firfir also tastes 👌. The only thing I didn't like was their cakes. - Quick maintenance -＞ when I call them to get something fixed or need something, they were fast to respond. Cons - No AC in our room -＞ there was no AC in our room, and the room was hot. But the fan they provided helped a little bit. - toilet -＞ it works but we had to call maintenance twice to fix it. - The replaced tea cups the 2nd day were dirty. -Suggestion -＞ Implement AC or put an overhead fan.

good place and good staff very kindly especially MR Drese he’s very helpful i recommend this place for family and who want to be relaxing with good weather

저는 두 번째로 Lewi 리조트에 가봤습니다. "지상 천국"이라고 말할 수 있을까요? 저녁에는 아름다운 일몰을 볼 수 있고 낮에는 보트 운전을 즐길 수 있습니다. 직원들은 매우 정중하며 객실에는 편의시설이 완비되어 있습니다. 전체적으로 정말 훌륭합니다. 빨리 돌아오고 싶어요

Hawassa 호수의 훌륭한 위치. 우리는 매우 좋고 넓은 호수 전망 방을 가지고있었습니다. 매일 청소되는 객실. 아침 식사 선택의 폭이 넓었고 점심 및 저녁 메뉴에는 유럽식과 현지식 메뉴가 혼합되어 있어 맛있었습니다. 그들은 귀하의 필요에 매우 세심한 주의를 기울이는 많은 stsff를 가지고 있습니다. 호텔 가격에 시티 투어와 보트 투어가 포함되어 있습니다. 유일한 단점은 그들이 하루 종일 우리를 혼란스럽게 하고 시티 투어를 위해 6시간을 기다리게 했다는 것입니다. 시티 투어가 오고 있거나 가는 중이라고 계속 말하더군요. 또는 그것이 우리를 위한 것인데 우리가 두 번 찾으러 갔을 때 그것이 사라졌다고도 했습니다. 유일하게 실망스러운 점은 바로 그것이었습니다. 나는 리셉션 직원이 돈을 지불하는 손님에게 더 정직하기를 기대합니다.

This was one of the greatest hotels around Hawassa, me and my wife enjoyed a lot and we would love to come back real soon for enjoying more.

Expressing good service in a resort is crucial for retaining guests and encouraging positive word-of-mouth. Here's a breakdown of how to do it effectively, focusing on both tangible actions and communication: I. Tangible Actions (The Foundation of Good Service): • Anticipate Needs: Go beyond simply fulfilling requests. Train staff to anticipate guest needs before they even ask. For example: • Bringing a refreshing towel and water to guests lounging by the pool. • Offering sunscreen to guests who look like they might need it. • Having umbrellas readily available during a sudden rain shower. • Personalization: Tailor services to individual guests. • Address guests by name whenever possible. • Remember their preferences from previous stays. • Offer personalized recommendations based on their interests (e.g., excursions, spa treatments, dining options). • Efficiency and Promptness: Respond quickly to requests and resolve issues promptly. • Answer phone calls and emails in a timely manner. • Ensure that rooms are cleaned and maintained to a high standard. • Address complaints efficiently and effectively. • Attention to Detail: Pay attention to the small things that can make a big difference. • Provide high-quality amenities. • Maintain clean and well-maintained facilities. • Ensure that signage is clear and easy to understand. • Proactive Problem Solving: Identify and address potential problems before they impact guests. • Regularly inspect facilities for maintenance issues. • Be prepared to handle unexpected situations (e.g., power outages, inclement weather).