하얏트 플레이스 오스틴 / 레이크 트래비스 / 포인트

Bad Customer Service Ruins A Hotels Rep! There was a front desk attendant whose name is Kasey! you’ll see him in the picture below… He seemed to Racially Profile me. Me and my Best friend, my Wife were Celebrating our 35th Wedding Anniversary and he spoke Very Degrading statements to me Such as, you’ve Never stayed at a Hotel before along with an Attitude that Implied a Threat to the Security of our Already Paid for Room! I felt I had to Sort of Avoid him while he was on shift. It’s easy for someone to say you should have gotten a Refund, but who wants to deal with that on the Day of their Anniversary? Besides we were not allowed to check in until 3 pm.. I spoke with the Manager, who was very Nice and the Only Reason We didn’t ask for a Refund! Would love to do more business with this hotel. But not with Front Desk Personnel who are Not People persons.. Do yourself a Favor Hyatt because you are Well Respected in the Hotel Industry ——- Vet, Vet and Vet again all who will Saddle and Mount Your Front Desk!

THE FRONT DESK WAS RUDE AND WASNT HONORING MY REQUEST TO EARLY CHECK IN AND SAID THEY DO NOT DO THAT AND I HAVE AN EMAIL

It was a great experience and the staff was very helpful. The room was nice, along with the complimentary breakfast. Highly recommend.

The room was clean. The breakfast was good. The value was fantastic. It was a little noisy at night, but I would certainly stay here again.

Property was nice and clean. I love the Hyatt. The only thing that stopped me from giving it 5 stars was my own personal experience. Since i booked through ******* my room was downgraded and a bed was taken away from me. I originally asked for 2 queen beds and a sofa. I was given a single bed and a sofa. When questioned, i was told that since i booked with a third party they didn't have to honor what i requested and that they were fully booked so i couldn't change it back. The manager was no where to be found and never got back with me.

The staff was so nice and polite every time we interacted! They bent over backwards to help. The property was cute and convenient. Lake Travis is a gorgeous part of Austin and this property was adorable. Would stay again!