Lake Austin Spa Resort - All Inclusive

My mom, sister, and I have been coming to Lake Austin Spa Resort every other year since 2012. It was always our favorite retreat — peaceful, welcoming, and high quality in every way. Unfortunately, this recent visit made it clear that the resort has changed, and not for the better. The once warm and cozy atmosphere now feels dated. The food quality has noticeably declined, and service, while friendly, was uninformed and inconsistent. Even the spa and common areas felt less clean and maintained than in years past. There were still some bright spots. The lake setting is beautiful, and instructors and guest speakers were excellent, but overall, the experience no longer matches the premium price. After over a decade of visits, we're considering finding a new mother-daughter getaway. Longtime guests should be aware: this is not the same Lake Austin Spa it used to be.

I have made 6 phones calls/voicemails/messages to the general manager about a refund. None of my phone calls have ever been returned. I did speak to the general manager one time and she said that she would give me a partial refund. The partial refund has never been applied. Not sure why she still has a job there if she can't call me back and lied to me about the refund. I was told she was the escalation point. The rooms are old and outdated. The rooms smell like mold and mildew. They put a diffuser in the room to cover the musty smell. The fragrance from the diffuser is overwhelming and caused a headache even after the diffuser was removed. Even though I booked a king room, all they could offer me was room 18 which had 2 queens. The room had a sloped floor due to foundation issues. The TV did not work. The lamp did not work. The shower door did not go all the way to the floor and I stepped out into 3 inches of water on the floor due to the inferior shower door. The garden library smells like mold and mildew. The food was fine - not organic, some processed and ultra processed food is available. The chef was extremely pleasant and took great care of me. The staff seems to work hard and is very professional. Unfortunately, the staff has no authority to resolve complicated issues or financial issues - so nothing gets done. When I was onsite, I was told the general manager was unavailable and it could be hours or days to hear back from her. Again, 6 calls to the general manager over 2 weeks and nothing has been done. No email, no phone calls, no refund, nothing. The general manager ruins all the hard work her employees put in. This is not a wellness hotel. This is a toxic environment with a mix of chemicals and mildew/mold in the rooms. There are many other better options in Austin to spend your money at.