킴튼 셰인 호텔 바이 IHG

호텔은 현대적이고 훌륭했고, 객실과 편의 시설이 마음에 들었습니다. 하지만 제가 가장 우려하는 것은 서비스입니다. 직원들이 훨씬 더 친절할 수 있었으면 합니다. 호텔 경험에서 가장 중요한 것은 바로 서비스입니다. 여기에는 아래층 레스토랑의 사람들도 포함됩니다, 하틀리. 일부 직원들은 친절했지만, 직원들에 대한 전반적인 느낌 때문에 레스토랑에서 식사하거나 리셉션에 접근하기가 불편했습니다.

우리는 정말 즐거운 시간을 보냈습니다! 훌륭한 편의 시설을 갖춘 매우 현대적인 호텔입니다. 직원들은 매우 친절했고 우리가 머무는 동안 필요한 몇 가지를 도와주었습니다. 저렴한 가격으로 럭셔리 호텔을 원하신다면, 이 호텔을 적극 추천합니다!

시내 중심가에는 흑인이 많지만 서비스는 그럭저럭 괜찮습니다.

숙박 경험이 정말 좋았습니다!

좋은 입지, 편리한 교통

I stayed at the Kimpton Shane Hotel in Atlanta from June 4 to 5, 2025. The overall environment of the hotel was excellent — the room was clean, the design was modern and tasteful, and the surroundings were pleasant. It was a comfortable and visually appealing place to stay. However, the breakfast service was extremely disappointing and affected our overall impression. I was staying with my sister and niece, and we had breakfast at the hotel restaurant. One of the female servers had a very poor attitude. She was rude during the ordering process, and her tone was cold and dismissive. The teapot she brought us was chipped, and when we pointed it out, she showed no apology or concern. What made it worse was when she cleared the plates very loudly. We politely asked if she could be a bit quieter, and her response was, “It’s just a plate,” in a very unfriendly tone. While the hotel itself met our expectations, the restaurant service did not reflect the quality or hospitality we expected from a Kimpton property. I hope the management will take this feedback seriously and improve staff training, especially in customer service and professionalism.