엠포리콘 아테네 호텔

We booked our stay at Emporikon for just one night in Athens and we were disappointed to find that where we were staying was not the hotel we booked. We arrived at the address for Emporikon (the one pictured on the website where we booked) and they told us that they did not have a reservation for us and we were probably in the other building. The woman walked us over to the other building a block away (on a somewhat deserted alley rather than the bustling street of the actual hotel we booked). They did have our room there but we had booked a “triple room with a view” and what we received was a room with one bed (a full I think) and absolutely no view. The room was very small, overlooked a bar that was extremely loud until 2am. The toilet also did not flush—we had to essentially take it apart and flush four different ways to make it work. There was a smart TV, but it had no access to any Chanels and would not accept any of our U.S. streaming app accounts. The hotel we booked was a beautiful historic building and that was just not what this new building was. The location on the map and the wifi name were  a different hotel “Anasa.” There was a sign outside that said “new Emporikon building” which did make us feel that at least we were not being kidnapped, but it is very concerning that we booked one thing and received something entirely different. That is just not how a contract works. We should have at least been told it would be a different room than we paid for.