수영장 있는 Arsuz 호텔

This is the 2nd time we stay @ this Chain hotel & it’s terrible. It’s shame because they have magnificent beautiful buildings, but the rooms are outdated & the customer service is terrible. Our room is huge, but not clean & furniture is running down. They didn’t have it stock with towels & toiletries. Had to call the front desk & wait for at least 30 mins b4 we get the towels. We booked it only so we can use the pool, but the pool was closed that day & won’t open until next day which is the day of our checkout. Asked Naury to give us one hour as a late check out to enjoy the pool next day, especially that we did not check in until 5:00pm. She said NO without even trying to accommodate us. Non of the staff we met yesterday speaks English. They didn’t even offer us to have the bell boy helping us with the bags. Nothing is worth staying in such a hotel. That’s it I learned my lesson, oh & the checking in took forever the front desk was so slow & does not know what she is doing & finally gave us the key didn’t even bother to explain to us anything re: breakfast, wifi, amenities, etc