AC 호텔 팔라시오 데 산타 아나 어 메리어트 럭셔리 & 라이프스타일 호텔

Everything was good. The service was excellent. The facilities were wonderful. The food was yummy.

De las peores experiencias del mundo y no por la cadena si no por este establecimiento que como no tienen clientes ni tienen la atención de anular la reserva habiéndola echa por error 4 noches en el mismo día en vez de 4 noches seguidas,en fin es bochornoso que se les llamará 3 meses antes de la fecha y te dijeran que no podían cambiar ni hacer nada llamando como digo ni minutos después de realizar el pago jamás me había pasado nos hospedamos en hoteles de 5 estrellas por esta clase de situaciones te ayuden y como ese establecimiento lo unico que tiene que tener es el nombre pues aprovechan a vender vender vender las habitaciones al precio que sea con tal de no perder objetivos pierden son clientes es horrible la experiencia ya privaprovechare para dejar mi comentario también en la cadena a la vuelta a eeuu.

We almost didn't stay here after some of the negative reviews. We actually canceled and rebooked. I have to say we were more than pleasantly, surprised from the moment we arrived. Parking was VERY easy and plentiful, a plus anywhere in Europe. The room was large and clean again the size was a plus as European rooms can be very small. The staff was super friendly and helpful. My minimum Spanish was certainly offset nicely with their staff's English. Restaurant had a good variety of choices for dinner. Beds were comfortable with a selection of pillows to choose from. Breakfast was good. I can't think of one negative to the hotel. We've been in Europe for over a month, and I would consider this hotel was definitely a good, moderate priced stay

I find it hard to associate this hotel as part of the Marriot group. Our one night experience was terrible to say the least . I’ll start with the room . 1. So hot that the air conditioning , not working so couldn’t reduce the temperature 2. The shower gel dispenser was empty 3. TV wouldn’t work 4. Wallpaper coming off all around the room 5. Bed uncomfortable and creaky any movement by one woke the other. Restruant 1. Service for drinks was really poor both before and during the meal 2. Couldn’t provide cocktails as per menu 3. Restruant not available due to a function the following day so not what we expected . 4. Waited 45 mins for dinner plates to be removed and left in the end as we were not asked if we required a dessert . 5. Understaffed hence lack of attention . 6. Breakfast , we ordered eggs Benedict and when they arrived both were stone cold and inedible . 7. The buffet bar also had cold dry sandwiches on offer , if you dared that is . So all in all not a good representation for a Marriot hotel

I selected this hotel through Bonvoy app as I was driving from Lisbon to Munich. I had somehow low expectations however it turned out to be a very good stay. I liked the style of the hotel. The room was on the second floor. The bed was comfortable, the room was overall very clean and quiet. I was so tired and I had a good sleep. My only minor complaint is that the restaurant opening hours were quite late and there was nothing to eat around 18:00 other than room service. After waiting a while I was offered a burger from the room service menu, which was by the way very good. However I would prefer to have a decent meal at the restaurant if it was open earlier. Breakfast was very good.

The evening receptionist was a darling