Property overall was great. Room was really nice! Poor service. Early checked in almost 24hrs advance before my arrival date on courtyards website. Called and spoke with courtyards representative shortly after, “At hotel” I stated that I checked in, “because you know that would make their lives easier, and that I would like to request 1st floor, for personal reasons, and was told absolutely no problem and that I was all set, providing confirmation and name, everything. Arrived at property next day and I spoke with another courtyards employee “a gentleman “ fed me a line of bs, basically stated because I booked third party via “ *******” they give out all requested rooms to guests that book directly through them and that we get leftovers! And because of the football games, “which there wasn’t any” there was nothing left for me, and proceeded to offer me a suite on the first floor “with additional cost” I declined obviously, and than had the audacity to offer me a free water 🙄
I guess, after seeing the blood shot eyes and steam coming out my eyes I’m sure he thought it would be a good idea to cool me down but what ever, if that so to be true fine. But I booked my room 2 days advance, checked in almost 24hrs BEFORE check in and called to speak with someone directly! Absolutely unacceptable and very poor customer service skills!
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