The hotel staff gave out my private information to random strangers where they asked if I was in fact staying there and what was my room number. This particular stranger asking about me was wearing plain clothes not a uniform, did not show a badge, only identified himself by his name, more importantly did not have a warrant. Information was given out. Without my permission. When I brought it up to management, they said it’s none of their business, they don’t care, that’s my problem, and I don’t have proof of the night attendant relaying it, etc. I said it is your business when you put out my confidential information to the public. I could file a civil lawsuit against extended stay America corporation if I wanted to as per the United States Supreme Court ruling in 2015, I have a reasonable expectation to privacy. Also, that could possibly put my life in danger when the general public asks. Another time, I inquired with the management about why I haven’t received housekeeping in 3 weeks going on 4 weeks. Management said they don’t have housekeepers. Management is tasked with the responsibility as per her job title of staffing her property accordingly. I continued to push back for someone to do it. I paid for it. It’s part of the rate. I already waited almost 4 weeks. Management yelled at me and said quote unquote “clean your own f****** room”. I couldn’t believe my ears. Never had that ever happened to me at any hotel brand including extended stay America. So I responded that I can’t pay you for the week unless you fulfill your responsibilities. The Management said I’ll have you removed out of the room from police. I said go ahead. I’ve been here for over 31 days. According to the law, That makes me a resident rather than just a guest. I have more legal protections now. The management called the police. The police arrived. The police knocked on the door. I didn’t answer as I don’t have to unless there’s a search warrant. The police left without further incident after literally only a minute. Because the police knew this was a civil issue not a criminal issue. When the management realized I wasn’t being removed, the management locked me out of my key card so I couldn’t get in my room. That’s against the law. After 31 days, lockouts are not permitted. Only an order by a judge of the court can order me removed. But either way, I paid for the week because I didn’t want to argue about this topic anymore. I didn’t receive my housekeeping until week 4 following the previous housekeeping date. At the previous housekeeping, it was a new housekeeper who joined the staff. And she didn’t speak fluent English. Spanish only. That morning, the housekeeper walked into my room without burst of knocks 3 times announcing themselves. The housekeeper literally walked right into my room without a heads up. Again law enforcement is not even even allowed to do that without a warrant. But the housekeeper walked in without forewarning. Another situation was after the 3
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