신트라 아파트

친애하는 각하, 저는 9월 10일에 귀하의 호텔에서 체크아웃합니다. 귀하의 층 관리인에게 Rm 407에 체크인하도록 요청하는 데 도움을 줄 수 있습니까? 내부에 ID 차량이 있는 어두운 색의 작은 주최자를 찾을 수 있는지, 그들이 사물함을 확인할 수 있는지, 서랍과 그들이 방에서 찾을 수 있는 모든 장소. 당신의 도움에 미리 감사드립니다 .

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

The boutique Hotel was fantastic! Everything was perfect. Starting with the staff, everyone was very welcoming and friendly. Our room was beautiful with all the amenities included. The breakfast was delicious & so beautifully presented. The sister hotel Sintra Marmoris Palace is just around the corner amd is an enchanted property, with lovely grounds. Every night they had complementary wine & cheese available, some night with live music. It was nice. I would highly recommend this hotel. it’s a nice walk into town to see the palace and the Museum and walking distance to restaurants.

We fell in love with this hotel when we first visited in 2022, and we returned with my aunt and uncle for now our third stay. As usual, everything was outstanding. Spectacular views, incredibly friendly and warm staff, over the top breakfasts, lovely evening wine and cheese service…. And we were happy to be reunited with our peacock friends! The only problem is that this hotel is too beautiful, too perfect… and no other hotel can compare (my aunt complained bitterly for the rest of our Portugal trip that our subsequent hotels just did not live up to the standard set by Sintra Marmoris Palace!) Thank you to Mariana and João and the entire team for another wonderful stay! -Kristina & Barry

개인 영주의 저택, 2층, 고급스럽고 고요한 실크 벽 덮개, 피아노 및 기타 100년 된 골동품. 호텔은 신트라의 레갈레이라 매너에서 도보로 5분 거리에 있습니다. 무료 주차장이 있으며 뜨거운 물을 담을 수 있는 주전자와 차를 끓일 수 있는 주전자가 있습니다. 아침 식사는 풍부하고 일부는 은 수저입니다. 호텔은 무료로 엑스트라 베드를 제공했습니다. 떠날 때 물도 세 병 보냈습니다. 서비스 직원은 따뜻하고 세심하고 깨끗하고 위생적이었습니다. 첫날은 풀장에 낙엽이 많이 떨어져 있었고 다음날 청소를 해주었습니다. 매우 흥미로운 것은 호텔 2층에 4개의 공작새가 있다는 것입니다. 호텔에서 급식하는지 궁금합니다. 추천 호텔!

유서깊은 호텔이라 하여 방문해 보았는데, 클래식하고 모든 부분에서 만족스러웠습니다. 조식을 비롯하여 저녁과 추천 와인은 물론, 리셉션의 매니저도 전문적이고 모두가 품격있어서 정말 좋은 경험이었습니다.

We had a very pleasant stay at Casa Holstein. The hotel is set in large, expansive grounds, with little hidden paths one can explore. There's even a beautiful peacock who wanders around. The hotel is contained in an old estate and has a bygone sense of charm. Our room was very large and comfortable. The bathrooms (we had two) were very spacious and well appointed. The shower was excellent. The host was very pleasant and available to help and answer questions. They served breakfast at the hotel. Highly recommend!

호텔은 골프 리조트에 있습니다. 차가 있으면 편리합니다. 차가 없으면 기차역으로 가서 버스를 타고 관광 명소로 갈 수 있습니다. 수영장은 아래층에 있으며 저녁에 거기에 앉을 때 매우 편안합니다. 나는 그것을 추천하고 싶습니다.

Lovely hotel , centrally located in Sintra with easy access to shops and restaurants, Room was great, clean, and spacious with a view of the National Palace. Breakfast was very good and all the staff were polite, attentive and happy to help. We enjoyed our brief stay

Loved this bed & breakfast!. Rooms were well designed with balconies overlooking the ocean. Breakfast was reserved when you arrived and in the morning it was ready when you arrived to the dining room. The staff was very lovely and helpful. This B&B is perfect place to stay for a visit to Sintra and the surrounding areas. It is located in a small town with a great restaurant by the sea. It can get quite windy with winds coming from the sea in the morning and evenings - bring a jacket! Keep in mind that the chalet does not have a restaurant for lunch or dinner. It is a lovely upscale B&B. I highly recommend it.