Nirvana Cosmopolitan Hotel - Convention & Sports Center

Dear [nirvana] Management, I am writing 👎👎👎to express my dissatisfaction with my recent stay at your hotel. I had high expectations based on your advertising and reputation, but unfortunately, my experience did not reflect what was promised in any way.👎👎👎 Firstly, the cleanliness and hygiene standards were extremely disappointing. When we arrived and entered our room, the bedding, including the pillows and sheets, was far from clean. They were visibly stained and looked unkempt. This was completely unacceptable, especially for a hotel that claims to maintain high cleanliness standards. Moreover, the bathroom facilities were in poor condition. The shower was broken and could not be used properly, which caused significant inconvenience during our stay. Additionally, the spa facilities, including the sauna, jacuzzi, and pool, were either not working or were poorly maintained. This was a major reason for selecting your hotel, and the fact that these amenities were unavailable was very disappointing. The food and desserts were also of very poor quality. They were not fresh, and the overall taste did not meet expectations. Given that meals are an essential part of the stay, this added to my dissatisfaction. Considering these issues, I would not recommend this hotel to anyone. The service and facilities were far from what was advertised, and it was not worth the money paid. I have taken photographs and videos as evidence, which I am prepared to share publicly to ensure that other potential guests are aware of the reality of staying at your hotel. I expect a response to this complaint and would appreciate if you take immediate action to address these issues. It is important for businesses to provide what they promise, and I hope my feedback leads to improvements for future guests. Sincerely, Hamed.

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Amazing second visit to our favourite hotel, as a family and we would not book anywhere else.. The Excel bar does just that, Excels. Our favourite bartenders, waiters and waitresses in all of the amazing restaurants made us feel like royalty and treated us like it each day, every meal served to us and every drink brought to us in between, without having to ask. From meeting and spending a Wonderful holiday with the fabulous entertainment team who are truly inspirational individuals, Emir and James are an asset to the hotel, involving us daily in darts, pool, football for the 13 and 14 year old football mad boy's in the family, to family quizzes with other hotel guests from all nationalities, really unites this hotel and gives the opportunity for guests to meet and have a great time together! The food is incredible, as are the chocolate, ice cream, cake and Starbucks on site! Wonderful Spa facilities and massage. I could go on and on how wonderful this hotel is, waterpark, beach bar, al a carte restaurant, steak house, Fellini 24-7 restaurant and theatre. Do not miss a chance or think twice about choosing to book this hotel, you will thank me later! Location brilliant for very friendly locals and great value local-shops. We can’t wait to return and see you all at Nirvana Cosmopolitan very soon! Thank you to the wonderful concierge team who make your stay so you do not miss anything and the Hotel management CEO and all who make the Nirvana group possible, Thank you for talking to us and taking the time out of your very busy days and meetings to care and put your guests first above anything else. See you all again, as soon as we are able.

I enjoyed every moment of my trip in this hotel. Hotel staff was very friendly, food was delicious & rooms were very comfy. I still can’t over how fluffy those pillows were! Being in a pet friendly hotel was truly uplifting. Although I stayed here in November, I still got to use pools and enjoy myself. Will definitely come back w my family!

Every year pacing. Good for football clubs for winter, congresses. But this place is unique with culinary options. Pets, human wheelchair, Kids; what ever you are Welcome. Best vegan restaurant in area CHI. Massage. Sports BIKES with Shimano store. Nespresso in rooms. This elongated to coast masterpiece has most importantly highest working human resources from all over the world MAKES YOU FEEL HUMAN.