베네치아 팰리스 디럭스 리조트 호텔 -

Daha önce gittiğimde memnun kaldığım için çocukların da ısrarıyla tekrar gittik. Oteldeki ilk günümüzde otel tam dolu olduğu için her yemek istasyonunda yaklaşık yirmi dakika bekledik. Yemeklerimiz elimizde yarım saat masa boşalmasını bekledik. Soğuk halde yediğim et yemeği sonrası iki gün kustum. Misafir ilişkileri her ne kadar alacart sunmuş olsa da fix menü şeklinde ve tadımlık olacak kadar yemek geldi o da sürekli bekleyerek ve hatırlatarak servis yaptı. Yemek konusunda bu kadar talihsizlik yaşanmasaydı otelden mutlaka zevk alınırdı.

Overall we had a great holiday. The hotel has lots of positives but also some negative points. It is close to the airport and taxis were available to get around. There was a bus stop right outside although we didn’t use it. The reception area is great and has been nicely refurbished. It is a good place to sit and relax after dinner with a bar close by. There is a lovely terrace area too. The pools are excellent, lots of shallow areas for younger children and a fantastic splash park and slides. Never any issue getting sun loungers where we wanted. Food was good, although a little repetitive in the buffet but always something tasty to eat. Service is variable though and most often drinks are self service during meal times. The Italian a la carte was very good and the lunch spots all offered something different. The beach wasn’t great but the pier was lovely (particularly at night). Would not recommend the water activities offered at the beach as the safety aspects are not aligned to UK standards. We did receive a full refund after an incident occurred. Fortunately no one was injured. We didn’t take part in the activity programme and only saw some of the evening entertainment but what we did see was good. The drinks were good with plenty of options and waffles at 4pm were great. Would have been nice to have the baked potatoes on offer earlier in the day as they are only available between 3 and 4. We had a swim up room. The room was nice and well equipped however the bathroom was terrible. It has not been refurbished to anywhere near the standard of the rooms. There is evidence of this throughout the hotel - the hallways are not fully refurbished and many areas were still under construction. There is also a large construction site next door. This did not affect us as our room was on the other side of the hotel but the cranes could be seen throughout the complex. Housekeeping was consistent throughout and minibar filled daily. The complex in general is well kept and the grounds are lovely. The hotel is large and there is plenty of space to walk around. Despite the ongoing improvement work we still had a great holiday although it does take away from the 5* feel that you would expect. We also used the spa - the massages were very good and reasonably priced and the spa facilities (steam, sauna, rain room, salt room and hammam) that you could use at any time were good. Would recommend the hotel to others with school aged children due to the excellent facilities on offer.