Stayed here for 3 nights as part of our anniversary celebration. Pros - absolutely stunning setting on a picturesque lake. Beautiful hotel with gorgeous reception areas. Very friendly, efficient reception staff. Dinner was excellent & the ‘picnic basket’ of canapés was a lovely touch. Excellent service at dinner on the gorgeous terrace. Wonderful concierge staff. Great proximity to Biarritz Cons. We chose to stay in a floating lodge, it’s a great concept but because there was a heatwave at the time (obviously no fault of the hotel) it didn’t quite work for us. No shade on the decking of the lodge, this meant we couldn’t really enjoy sitting out , a parasol is definitely required. There was a portable a/c unit in the bedroom but the bathroom was stifling hot & we were pouring with sweat as soon as we’d showered. You have to call for the guys in the boats to collect you, this sometimes took up to 20 mins. We were informed at check in that soft drinks would be replenished each day. Returned from a scorchingly hot day in Biarritz to no drinks at all in the fridge. Tried to call reception numerous times but no answer. Eventually left a message & some drinks were sent a good time later. I found it perturbing that we couldn’t get through to reception & rather worrying should an emergency occur. Pool doesn’t open until 10. Sometimes there were towels, sometimes not. Same as a barman, sometimes there, sometimes not at all. Didn’t seem consistent, even tho hotel was apparently full. We were told breakfast was until 11. We decided to exercise in the morning due to the heat at have breakfast at around 10.40. Staff had everything whisked away by 11am sharp. It was unclear where to ask for eggs. One day we were offered them, the other 3 days not at all. Again inconsistent. Had to keep finding staff to ask for coffee/glasses/cutlery. Breakfast service far from the excellent service we received at dinner. The hotel is very close to the airport & train track so do expect some noise. All in all a good stay & we really enjoyed it but would have been much better had the inconsistencies noted above been addressed.
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