SpringHill Suites Anchorage University Lake

The staff are manipulative and will lie on your behalf with zero regard for their own accountability. They do not care for you as a guest or patron because Medicaid. They will intimidate you with their size and eye you in a way that causes you discomfort for staying on their property. They treat you less than a member of Marriott.

Lavinia and Cora are the best attendants that I have ever met. Their personalities are amazing. I strongly feel that they should be involved in training other attendants. Please offer them a bonus and also make sure to retain them as it would be a great loss to loose them.

We enjoyed our stay at the University Lake location. The complimentary breakfast had a nice variety of offerings which included your typical cereal, fruit, etc. Additionally they had breakfast sandwiches, quiche, and a nice selection of oatmeal toppings. Our teenagers' favorite was the mini scones that were available the first day and we drizzled them with the available fruit syrup. Yummy! Our room had a microwave, frig, and plenty of room. The toilet area was separate from the shower room which is always nice with a family getting ready for the day. Everything was really clean and seemed to be recently updated. The room had mountain views and there was an outdoor gas fireplace. The trail around University Lake is considered a dog park so be prepared for irresponsible pet owners (no fault of the hotels). The pool area was clean and in good repair. The hottub was the perfect temperature. My only very minor complaint is that there wasn't flavored coffee syrup :)

This was great location for medical. Rooms were so quiet. Liked the atmosphere decorated nicely. Fire pit outside and we walked lake and found a geocache. Saw moose poop and bunch of people walking their dogs. Liked that room had living room area. Also the bathroom was separate for shower which was a walk in and another spot fire toilet. Sliding doors on both. The beds were totally comfortable. Fridge and microwave. Temp of room was great. Breakfast was ok had fruit. Two beds were also a plus. Staff friendly. Overall wonderful stay.

That is was nice and clean. The pool was awesome. The towels were also being checked and replaced. Front desk personal were friendly and helpful.

This was a nice hotel at one time. It still has some nice qualities. There are many people that stay here because it is close to medical. Unfortunately one group at all hours. There are nice walking areas that are pet friendly., but that comes with barking dogs in the hotel.