머큐어 호텔 암스테르담 웨스트(Mercure Hotel Amsterdam West)

The service staff were very friendly and helpful. The room was spacious and clean. Overall, a great experience.

Perfect hotel, lovely staff! However this was closer to the airport when we were having to travel to the city centre every day! However this is a regular bus that comes every 10 minutes

The hotel is fine, but a little bit overpriced.

It was ok.

部屋全体に清潔感があり、快適で安心してくつろげるホテルでした。次回も是非また泊まりたいと思います。女性には特におすすめですよ！

整體體驗還不錯，智能check in，體驗拉滿。

My experience at this hotel, wasn’t too good and I will explain why. When I have arrived at the hotel, there was a queue at the check in desk, that is totally understandable. What is not not understandable, is why it was taking extremely long for the 2 staff members to process the check in for each guest. We were about 10 persons in the queue, and it took about 45 min until I was served. I have asked the receptionist what went wrong and he blamed the slow system. All right, I accepted the situation and went in my room for the 5 hours sleep. In the morning I was in a rush of course, after such a short night. I left the key room, as I knew that I haven’t had any consumption or nothing on my room. The receptionist stop me like I was about to run without paying, and she told me that I have to pay the city tax and some hotel fees that weren’t paid. I said that if there are any taxes like these, I am meant to pay them at the check in. Not at the check out. She said that it was a mistake. And I said that it is not my fault that it was a mistake, and now I don’t want to pay the waiting time for my Uber that was waiting outside, because they made a mistake. Of course I have paid in the end, but I didn’t like at all the approach of the receptionist, and the tone of her voice, like I was the sneaky one in this situation. Other than this, room was ok, clean, and I can’t say more for the 5 hours spent there. 😃

The hotel is very near a bus line that we could take into the heart of Amsterdam or to the airport which was really convenient. Staff was efficient and reasonably friendly and the room itself was quiet and clean. There’s a great big park and a lake right south of the hotel which would be lovely to spend time in.

Great quality rooms and beautiful surroundings, across the road is a lake and mini beach which is a really nice place to relax in the evenings. The city is a 10 minute taxi away with public transport options too. The quality of the hotel is great with very comfortable beds, the only downside to our stay was a very rude member of staff. He worked in the restaurant/bar area and seemed to have no time for tourists, tutting and rolling his eyes whenever he had to do some work. We were told we could pay for breakfast when we had finished by another member of staff, and as we went to get food he ordered us to pay now at the bar. At one point he said "why are you paying separately? Now I have to do twice the work" when we ordered drinks with our friends. Put a very sour note on our stay and if you can't deal with tourists, you shouldn't wok at a hotel. All other staff were polite and helpful for which we are thankful.