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酒店很美就在阿姆運河前面 這一塊鬧中取靜 離博物館和dam square都很近 套房沒有很大 welcome card寫錯了性別 寫成Mr但後來都被很好解決了 以及攜程上寫一張King 後來入住變成了兩張Queen 酒店整體像個藝術館 到處都是很美的細節 房卡是很可愛的卡通人物 很細節 泳池區也很美 就是池子有點小 以及早餐是include的 攜程的訊息又錯了 建議大家可以問reception確認

小🍠上看到阿姆瑰麗25年5月1日剛開張，那必須來體驗一下。裝修屬於新式的歐式風格，女孩子肯定愛。房間層高很高，雖然面積不大，但是住着還是比較舒服的，還有浴缸也可泡澡緩解一天citywalk的疲憊。早餐是點單形式，不是自助，選擇很少。前台、禮賓、餐廳的小哥哥小姐姐服務熱情周到，顏值又高。是一段美好的時光。

Worst anniversary ever. We arrived around 12, they told us to have a drink at the lounge as the room will be ready soon and complimentary upgrade (amex platinum). Unfortunately we couldn’t even check in at 3pm (official check in time), so we lost half a day of our getaway. Also they couldn’t arrange a place for us to freshen up as we wanted to explore the city. They got us a free lunch which we didn’t even care about. When we went to the room we were even more disappointed, the room was different from the beautiful pictures, we got a 3rd rate dining table and chairs instead of the nice lounge chair of the pictures they show online (see it in the pictures I show). Also the name on the welcome card is totally wrong, and the canal view in the pictures of the site are only if you’re 2 meters big . We didn’t get an upgrade but even worse than the room we think we booked as described in the pictures. One tip don’t go. Especially when you booked 1300 euro for one night Update: we just went back to our room around midnight and they gave us a bottle of champagne with a sorry card (I don’t even understand why they can make everything all right with a bottle as they don’t even know if we drink or not). Irony was they put it next to the old card with the wrong name, check photo We travel alot around the world and this never happened in any of the five star hotels we visited.

Appalling. Don’t go there. It was Mother’s Day and I wanted to do something special. We live just up the canal from the hotel and having followed its development (closing off the road for years) we were excited for weeks about going there for breakfast. I attempted to book a table through the hotel’s online system. To this I received a terse automated email reply saying that this was not possible. Really??? I tried again this time by email. I received a polite reply stating the same. Finally, after some pressing it was admitted that a walk-in for breakfast at either of their restaurants would be possible on the day and that we would be welcomed. My wife and daughter enthusiastically arrived first. I parked my bike and as I approached the Dutch and friendly doorman he bid me good morning and asked what I was coming to do. I said “breakfast”. He said it was closed for breakfast…. Not quite believing him, I went in anyway to find my wife in conversation with a woman at reception. She displayed all the charm of a recently painted grey wall. What she lacked in personal service disposition or friendliness was matched by an equally evident lack of training. She reaffirmed that there would be no breakfast that all the rooms (but not the entire hotel) had been booked for a birthday party. She was totally unapologetic, made no effort to show any degree of hospitality (e.g. “may we offer you a coffee” or “may I show you around” or “may I bring you some croissants”) nor made any attempt to take our name or offer us anything whatever. Basically, we were a nuisance. My predisposition to loyalty immediately dropped to -100%. She also said she was the duty manager when in fact it turns out she was only the front office manager. Misrepresenting yourself to me does not ingratiate. My wife asked her a question and she totally ignored her and again repeated the same mantra.  We were shooed away with a perfunctory “you’re welcome back any time”. I’m afraid that I was so affronted by this treatment that I momentarily lost my temper. There we stood outside, like outcasts, wondering what on earth to do next to salvage the day. It ruined Mother’s Day. I cannot comprehend how a five star luxury hotel with two dining rooms for breakfast has both closed, how we were told we would be welcomed and how such a poorly disposed and trained individual was left in charge. Picking up from my original email enquiry, we received an email apology. It stated it was an exception and we would be welcome back any time. I wrote back with a full account saying that even this apology was woefully inadequate. That was 36 hours ago and I have still not received a reply. We are not accustomed to being treated in this way almost anywhere or by anyone. We frequent the most modest eating establishments as well as luxury hotels around the world and enjoy open and friendly human interaction with all walks of life. It is our family culture. At the Rosewood Amsterdam they are clearly

We had the opportunity to be one of their first guests and stayed for 3 nights. Compared to other similar properties it is by far the best Amsterdam now has to offer in terms of rooms, ambiance & service. The spa is one of the best city hotel spas I have ever experienced. They also have their own boat to tour the canals, strongly recommended. Mike from their concierge team took care of our reservations and did an excellent job. Despite it just opened everything worked very well. Will be back soon.

New hotel… lots of adjustments needed. Bad exeperience so far with Bar, Concoerge and Breackfast (3 in a row of all services resquested). Understand that is a new hotel, but definitely need more training. Rooms are amazing, as you can expect from Rosewood