Thirsk

This was an advance booking on a free breakfast offer when staying B&B. First impressions on arrival was a clean, spacious and modern hotel with a recently extended and well lit and spacious car park. There were problems accessing our rooms- there was a problem with the hotel's computer system causing an unacceptable long queue of waiting guests. Due to insufficient staffing levels the booking in process took too long by a rather flustered and overworked receptionist. A good safety feature of the hotel is access to the bedrooms/corridors/lift areas were only available via guest room key swipe card activation points. The rooms, though basic were clean, tidy and spacious. The beds themselves were soft and comfy for a perfect undisturbed night's sleep. The wet room part of the accessible room had drainage problems causing an excessive build up of water seeping dangerously close to the carpeted bedroom area. The air conditioning unit did not work until a complaint was mentioned with reception. In addition to the in-room air conditioning units we would also have preferred windows that partly open for fresh air, particularly at night. It would have been better if all rooms (not just the Premier Plus rooms) contained a cooler, a safe for valuables and more room to store clothes in a closed cupboard. Both bedrooms were within easy reach of the dining area. The two course evening meal offer which also included unlimited hot drinks and a bottle of alcohol made it good value for money. We particularly liked the self service style breakfast time with a wide selection of hot and cold food available, though during the period of our breakfast several food items were depleted or empty and we had to ask several times for replenishment. Despite this the staff were helpful and pleasant.

Stayed for 2 nights as was attending family wedding in venue close by. Arrived before 3pm and was offered a complimentary tea while we waited to check in. All of the staff were very friendly during our stay and were happy to help with any requests e.g towel change. Room looked newly refurbished and clean, bed comfy, shower pretty good. Tea and coffee provided in room. Free car parking, just enter your registration when you arrive. Would happily return here when staying in the area.

Everything was perfectthe hotel was really nice and clean and the staff were so good and helpfull and friendly,they went above and beyond to make our stay remarkable

Excellent customer service. Good food and booze prices. Dinner & breakfast deal is highly recommended, as is four bottled beers for £14, great value.

I stayed here for two nights as I was attending a wedding at Thirsk Lodge Barns. Check in was easy, lovely staff on the desk. Room had clearly been updated recently and was so nice. The bed was super comfy and the bathroom had an amazing rainfall shower. Location wise this was perfect and only a few minutes away from Thirsk town centre. I hadn’t booked breakfast but was able to pay on the day. Food hot and tasty with lots of selections. I would recommend this hotel and will happily stay again. Friendly staff and great access to all amenities. Free parking too which is always a bonus.

We had a lovely stay at this Premier Inn. From the moment we arrived, every member of staff we encountered was friendly, polite and professional. I can’t single anyone out by name because they were all equally excellent. We booked a family room as we were travelling with our 7-month-old, and it was more than spacious enough for us. The room was clean, comfortable and well laid out, and the bed was incredibly comfortable — honestly better than the one at home! This was my first time staying at a Premier Inn, and it has definitely made a great first impression. I will certainly be looking to book Premier Inn first whenever I come to visit my daughter in Thirsk again. Highly recommended.