바스티온 호텔 아머스포르트

Good Good

Bij aankomst rond 23.20 uur krijg ik een kamer waar de schoonmakers absoluut niet binnen zijn geweest!! Vieze kamer, geen 1 handdoek, bekers, shampoo te vinden . De beste man bij de receptie bod me een andere kamer aan met 2 losse bedden en dat is precies waar ik niet opzat te wachten!! In 1 woord een drama. Echt nooit een Bastion Hotel meer. Altijd bij van der valk hotel geweest en nooit problemen gehad, mocht het toch het geval zijn dan wordt het ook heel snel voor je opgelost. Op de foto zie je gelijk hoe ik de bed had aangetroffen bij binnenkomst. Bah

This is my second stay here and it was a lot worse than my first! I accidentally got blood on my duvet so asked for it to be changed to the young indifferent/arrogant receptionist who promised it would be. I’ve just come back in from my days work and the bed has been made but the duvet has not been changed for the second day in a row! The dirty coffee cups are still here and the bins haven’t been emptied, although they’ve cleaned the bathroom. I now need to go and complain again to try to get it sorted but they’ll tell me again, sorry no cleaning staff here to do it at this time! Very slack standards in this place and indifferent staff. Do not recommend a stay here!

After reading bad reviews I was sceptical about staying here. However when I arrived the hotel check in was swift and the receptionist was lovely. Got up to the room and it was cleaned to a very high standard. The bed was extremely comfy and there was plenty of space in the room. I was looking over the highway but this didn’t affect sleep as the windows are double lined. The breakfast was great with plenty of choice. And the hotel lobby had great vibes in the evening as everyone was watching the football.

We went to Holland to attend a festival happening near to this hotel.it was my two kids ( one teen aged one infant) and actually booked a room with two beds via ***********. We arrived at the reception , the lady was so rude I don’t know why but she was talking to everyone unprofessionally. we received our card but the room wasn’t the one we requested for so sadly I had to go back ask her again . She said my son can sleep with one of our friend who was actually staying in the same hotel. That is where the fight started anyway we argued and she changed a room for us which still wasn’t really what we asked but better than the previous one .The breakfast ; the place is very crowded and very few options/ variety . The Receptionist I met when we check out was actually so nice but it was all after the horrible experience.

Payment taken twice from my bank account even if before paying the 2nd time I showed to the receptionist my bank statement, money already taken (700 EUR). She insisted I have to pay to be able to check in. I tryed explaining I payed already through *******, proof shown. Have spoken with the hotel manager, the issue was found in their system, I've been assured a refund for the 2nd payment will be processed asap. Lot's of emails exchanged after my departure, being asked every time why I need a refund. Shocking, all the supporting docs provided many times. I had to involve my Bank to get my money back after more than 2 weeks. Business trip cut short because I needed to spend hours at the reception to have this issue sorted which it was a waste of time, also hours spent at home exchanging emails for a issue that should be easy to fix. It looks like it's a poor communication between HQ and local Amersfoort hotel. Amersfoort hotel manager very helpful and respectful but unfortunately it was a long journey to have my money back.