엘 카스텔 데 시우타트 를레 & 샤토

The only positive aspect of this hotel was its location. The service was extremely poor. We booked and paid for a room for three people, including an additional fee for the third person. However, the hotel did not provide a duvet for the third guest. When we requested one, they simply told us they did not have any, leaving me freezing all night. Additionally, the room was only stocked with towels, flip-flops, and glasses for two guests, despite our reservation for three. The service issues extended beyond the room—when we ordered facials, we received the wrong treatments. To make matters worse, the phone in our room was not working, so we had to walk to the reception for every request. The food was disappointing and overpriced. The staff removed our plates while we were still eating, which felt rushed and unprofessional. Overall, this hotel failed to meet even basic service expectations, and I would not recommend it.

Personable treatment, a spacious room and bathroom, and outstanding meals and wine list. There's a town down below with lots of dining options, but if you're exhausted after driving curvy mountain roads like we were, you never have to leave. We appreciated the décor’s mix of old world and new. The hotel’s team showed real professionalism and care, from the housekeeper to the general manager. It was the largest inn that we stayed in in the Pyrenees, but it didn't feel it.