호텔 알리칸테 골프

Hotel qui ne respect pas

We have visited the hotel twice, and sorry to say - we will never come back. The hotel has some loyalty clubs – which we joined at our previous stay. At that time this was new to everybody, and the hotel had a hard time explaining the rules. Now, 18 months later, they still don’t know how this should work. This time, after complaining several times, we were granted 5% of our stay as promised as “points to be spend at the hotel”. But most of the staff don’t know how it works: We were rejected twice in the bar when trying to use our points, and finally we had to use it in the Spa instead, which was indeed not part of our plans. Even in the Spa, after making an appointment through the reception, we were rejected by the first employee we met. But we ended up being allowed to use our points. During all this, we have tried to get in touch with management. But management in this hotel is invisible, they don’t seem to care about their guests at all. Since our last visit, the hotel has closed their fitness room, the restaurant is (permanently?) closed, the outdoor swimming pool is occupied by ducks – and nobody cares about removing duck droppings in the water. You cannot book any bill from the bar or Spa to your room – nevertheless they demand a credit card upon check in. Should we say something positive – if you play golf, it is close to the golf course, and the employees in the undermanned reception do their best.

The staff are polite. This is an amazing hotel but the rooms are a bit old and need refurbishing. The pool is nice and clean with a lovely restaurant. I would definitely come back to this hotel. This is one of the best hotel with the best views I have been to.

Very disappointed. Guy on reception who checked us in was fab. Rest of staff were rude and unhelpful. Cocktail bar wasn’t open. Could not have drink round the pool. This was beginning of June in 30 degree heat. In my opinion did not meet 4 stars. Also building work going on, not peaceful whilst at the pool. No mention of this. The pool was vey clean nice to swim in. Rooms were very clean. We did not eat evening meal. We paid for breakfast lot of choice was nice. Below our balcony was staff entrance where they went on breaks, very strong smell of **** when sat on our balcony. Would not return.

Comfy bed, good breakfast, nice golf course. The big let down which down graded my rating from very good to average was due to the attitude of the security man on the night of Sunday 24th March We had brought a round of drinks and sat down to enjoy them when he came up to us and said that we had to leave as the bar closes at midnight. His attitude and manner was rude unprofessional and this put a sour taste in our mouths. If he had explained that the bar was closing and would we mind moving over to the seats in the reception area to finish our drinks we would have gladly complied. He did the same to a couple at a table next to us who were also annoyed at his attitude. Some training definitely needed here.

We booked a 3 day break at Christmas but unfortunately my husband got flu so we had to postpone our visit until later in January. I was a little apprehensive as I had recently read some negative reviews, but my fears were totally unfounded as on arrival we could not have had a better room. We had booked a superior room and it was situated on a corner with a huge wrap around balcony and a beautiful view of the lakes on the golf course. The room was a very good size with a comfortable bed and large bathroom with a good size bath. We had booked dinner each night and the food was excellent. All of the staff were very friendly and helpful, particularly the young lady at reception who booked us in. We would not hesitate to recommend the hotel and would certainly stay again if we were in the area.