Maritim Hotel Amelia - Luxury Ultra All Inclusive

In august 2023 I chose Maritim Amelia, again. We had room 318, overlooking the garden....I had originally booked a room with a view to the park, but the hotel staff told me (by e-mail) that those rooms are not renovated and are smaller. Although I was on my second visit, they asked me for a rather large difference for the upgrade, the difference I paid through the agency. At the reception I had the unpleasant surprise of being told that they were offering me a better room "for free" even though I had already paid 400 euros for that room through the agency. When I told them that I made this payment because that's what I was told by the hotel's Public Relations Service......they didn't comment anymore. Room 318 was elegant and clean at first, then the maid started coming around 3, 4 p.m. when we were resting. Normally she only takes our bins and changes our towels. She did not use the vacuum cleaner, she didn't wash the floor in the bathroom during our stay. The food was very good and varied, the restaurant clean and quite spacious. The drinks in the all inclusive system were much more and more diverse than at Easter. I felt the lack of a bar on the beach but it wasn't bad either that I came all the way to the pool. Large and clean beach and countless sunbeds....the sunbeds in rows 1 and 2 were paid. Although they were new and very good, they were roughed up and treated by those who were busy gathering and arranging them..... some had even started to crack because they were roughed up The location is very good and Albena is excellent especially for families with children and the elderly. The hotel is very good and clean and elegant. I would suggest, however, that the staff at the Reception be more in collaboration with those from the Reservations Service so that there are no more unpleasant misunderstandings. 400 Euro difference for upgrading for those who book the second, third time, etc.).....Inadmissible!

We really enjoyed our holiday in Albena, at Amelia hotel. The staff was friendly and helpful. They were expecting guests to check in with a glass of champagne. The room was spacious and beautiful and the bed was comfortable and huge. The food was delicious and we could also enjoy our meals on the two terraces of the restaurant, which was very elegant and offered an incredibly wide range of options. One of the chefs, Violeta, who was very kind and attentive, prepared some delicacies for us. The dessert also was exquisite and very good coffee. The hotel is very close to the beach which is also very clean.