Hotel Ralitsa Aquaclub - Ultra All Inclusive Plus Aquapark

The hotel was much better than expected. The room was clean and tidy and the fridge had drinks in it which were replaced when used. The food was good and plenty of choices at each meal. The pool was clean, but cold, and the surrounding poolside was very clean and tidy. Albena itself was also very nice and very clean although as it was nearly the end of the season it was very quiet. Would recommend anyone to visit but it’s not somewhere that is for parties and nightlife so if that’s what you’re looking for then try Sunny Beach

When we arrived we were given our armbands and sent to our booked “villa” .. this is where the issues started.. the “villa” was definitely not big enough for a family of 5 and was only stocked for maybe 1 person, it took us a while to realize that there was no door on the shower room meaning that we were “in show” to the rest of the family once we stepped out.. the villas look very dated and are very cramped we then went to reception to complain who then moved us rooms the day after.. The rooms we moved to were on the 3rd floor meaning we had to carry luggage and our child/buggy.. up/down at least one flight of stairs to the lift by the bar and if the lift wasn’t working (which happened at least 5 times in the week we were there) we then had to walk back up those stairs to the other lift by reception and then walk half way round the hotel to our room. The restaurant is also 100m walk from the hotel, don’t think about trying to walk in 1 minute early, you are arrogantly told to get out until they open.. food is of very poor taste and quality often meat wasn’t cooked properly, no one of us got sick luckily, fighting with other customers about the amounts they took also happened when children of families took 6 pieces of meat or pizza with their grubby hands or adults stacking 20 slices of cake and half a tub of ice cream on a plate and then leaving most of it sitting there untouched and leaving.. when it came to the end of breakfast or dinner staff would turn the lights of leaving everyone eating in the dark.. AC units are moldy and leak all over your balcony Reception staff told us we could change money at the bank in town.. come to find out there is no bank.. and we could change at the hotel on the other side of the pool. the only thing saving this hotel from a 0 is the cleaners who replaced our towels and vacuumed everyday and the fact that the Aqua park was included in the price we went in 2019 and it was excellent.. now, sadly we’ve decided never to return here. Sorry

Vacationed with three children. The hotel is wonderful! The place is quiet, there are many trees. The aquapark is nearby, the entrance is free. Lots of entertainment for children. Animators work with children twice a day for 2.5 hours, and in the evening there is a disco for children. For adults, there is also entertainment with animators - water games, volleyball, pool games. To the beach by walk with children is 7 minutes, or a free bus takes you every 40 minutes. The food is excellent - you can choose something from for small children and the older ones are satisfied. Various fruits and vegetables. Lots of meat and fish. Fresh baked goods daily. Very good design of dishes and a very large selection. Many thanks and respect to the chef!!!!! Mini-bar is free in the room. The room is cleaned daily, towels are changed daily. The barmens are very nice. All hotel staff are very, very nice and polite. They speak in English, Polish and Russian. The internet is very weak in the room and on the territory - but this is even a plus, so the children sit on their phones less time! Our plane was late and wewew late for dinner, but a huge plate of food was prepared for everyone. I recommend this hotel!

We have stayed at this hotel a total of 7 times now, ranging from one night to 10 days - each experience has been consistent and we will hopefully keep returning! We love that you have free access to the aqua park - this makes all the difference to our family. We can go there in the morning and then maybe head down to the beach on the free bus in the afternoon. The all-inclusive aspect is brilliant (a real break from the kitchen for a busy mum!) the food is varied and plentiful and even fussy kids never go hungry. The only downside is the walk up the ramp to the restaurant - it is quite a trek with hungry kids or a pushchair. All the staff in and around the hotel are attentive and kind. They help you up the stairs with the pushchair (yes there are places not accessible via a lift), and they always hold the doors open for you - lovely little touches that make the overall experience better. We have found, as with everything in Albena in general - the prices have increased a lot in the last couple of years and this will make us consider if we would want to visit again in the future - the prices now suggest a true high end experience of an all-inclusive resort - but they don't have the facilities or activities to back this up.

We had visited the resort June 12-19, 2 adults and 2 children 10 and 12 y.o. We enjoyed the stay. Beginning with highly professional, polite and helpful reception staff - Melitsa, Vesela, Desislava and Dimchu and their supervisor. The facility is completely renovated - very modern rooms. A TV set, a minifridge. We did not use the safe, which costs 8 leva per day. Did not see the need of using it.. A open wardrobe and shelves in the room with clothes hangers. Some entry furniture. to hang a cap , a hat. the balcony had garden table and 2 chairs, a little cloths drying stand. Room cleaning and bed changing. Honestly, if taking showers, I do not need my bedding changed more often then 1-2 times a week. Shower+tolet room: shampoo+shower gel, soap bar, hair drier, a lovely 2-sided mirror. Towels changed everyday. Thanks to the cleaning ladies for their diligent work. Nori was fast to respond to any questions and help out. Beach towels are given at the reception upon request. A card for each towel is kept at t the reception. The towel can be chanced once in 24 hours. The restaurant. Delicious and varied food. If to eat moderate and not trying all at once - it wouldn't get boring, as some compared in the revies we read before coming. Breakfast: muesli, dried fruits, tetra pack milk, hot milk from the coffee dispenser. all types of eggs; scrambled, deviled, hard boiled, sote vegetables, sausages, pancakes etc. Delicious pastry. Lunch and supper: older children food stand for lunch and supper. i.e. French fires, sausages, nuggets., .salads, vegetables, pickled beets and olives, sauces, soups. European and local cuisine. Juices and great herbal teas, as well as black and green ones. different kinds of coffee, hot chocolate...and non alcoholic beverages, beer. Local alcoholic drinks. Seasonal fruit - cherries, apricots, apples, pears; exotic fruit - banana, kiwi, oranges, grapefruits. Great bread. Since we came when it was raining we went to the indoor pool. The Aquapark was next to our place, so we gladly spent some time there after coming from sea. We all enjoyed the slide rides and the floating lounging along the water channels. The road to the beach took us 10 minutes on foot. We found out there was a shorter way in our last day of stay. We did not take the bus shuttle, nor the train, nor the electric bus. The nature was beautiful and the birds singing, so we preferred walking. The beach was great. it's pretty wide and long. We have our resort assigned spot and our beach restaurant was next to it. We had ice-creams and lunches a couple of times. The children like it, particularly. Because they could go to the Aqua park without gong back to our resort restaurant on site, The umbrella and 2 long chairs per room are free of charge starting with the 3rd row. We always hd a place to lounge. And we liked it thet the resort has itsown beach area. We staid in the A wing, park view. The A-la-carte restaurant, if you stay longer is free of char

The personal don't speak English, the room is badly smell, in the bathroom is rust all over the place, the beds and al the wardrobe ar broken and has stayed. At the restaurant you mast share the food with Flys 🪰this after you stand at the lines for that food for last 30 minutes.

The worst experience. Everybody is making loud noises in the night - they are partying and the reception doesn't do anything. The food is worst than execrable. More than disappointed. The plates are not clean.. You can see the last meal in very small pieces on the "washed" plates. This is not hygienic!!!!!!!!!!! Go there if you want to hear music all night, not to sleep and not to eat. More than that, the bathroom was not cleaned. The other people don't use masks for preventing the Corona virus at all!!!! And the hotel stuff doesn't say anything. Now i understand why they want you tu pay at the arrival and not at the check out.

La chambre était tout à fait correcte, nous avions un balcon sur lequel se trouvait une petite table et deux chaises. La salle de bain était certes un peu petite, mais il ne fallait pas plus. Les essuies étaient changés tous les jours, le minibar également rempli tous les jours, il n’y a que les draps qui étaient changés tous les deux jours mais ça ne nous a pas dérangé. Nous avons bien mangé toute la semaine, il y en avait pour tous les goûts, des plats un peu spéciaux a des plats plus simple comme par exemple des frites, des pitas ou des pâtes. Il y avait également le snack bar qui était ouvert juste après le restaurant si nous avions une faim tardive, il y avait certes un peu moins de choix mais ça restait correct. Le restaurant de la plage proposait également beaucoup de choix. Pour les piscines, nous en avions 2 qui étaient propres, une (avec une petite cascade) qui était beaucoup plus calme, et la grande, où se faisait les activités avec les animateurs. Pour les animateurs, quand ils venaient nous proposer les activités, ils essayaient de nous les proposer en français, ce que je trouve chouette, surtout qu’ils parlent tous principalement anglais. Ils n’étaient pas insistant concernant les activités, quand on leur disait que nous n’étions pas intéressés ils nous souhaitaient une bonne journée et repartaient. Quand au personnel de l’hôtel, tout le monde était sympathique et serviable. Alors attention il faut tout de même savoir parler anglais pour pouvoir communiquer avec le personnel. Bien qu’il y ait souvent Ivanka à la réception qui elle parlait parfaitement français et qui faisait en sorte que tout se passe bien pour nous au sein de l’hôtel.

Très décevant !!! Malgré les piscines et l'aquaclub idylliques... Ces deux uniques points positifs sont ternis par un service déplorable, une inexistance totale d'hygiène, une restauration ecoeurante et un personnel désagréable au plus haut point. Je ne recommande à personne ce club.