CrestHill Suites Suny University Albany

The suite and the kitchen were dirty; hair in the tub, dirt on the cupboards and bathroom floor. AC was on, temp was 61 degrees on arrival in November. Kitchen supplies were laughable. Absolutely NO silverware, only a can opener. 1 bowl, 1 glass. No regular coffee, only decaf. Requested another blanket which took forever to receive. Required a $150 deposit on arrival, have never had such large deposit required. Terrible stay, luckily it was a quick stop on our way to another destination. We get that help is hard to come by these days, but this was more than that, long term lack of cleaning and not even minimal stocking of kitchen supplies or extra blanket in the room. Oh and the freezer compartment of the refrigerator wasn't working either.

The entire place is infested with roaches. When manager was approached , he was rude and threatened police. We have videos and pictures of them crawling all over. Refuses to refund our money. We booked 4 rooms and refused any compensation. We were all travelling to a family reunion and had our trip ruined..

I had stayed at this property multiple times, mainly 2018,19 and it was much better. The hotel is very different now, with no breakfast offered and only coffee (no tea) available at certain times. There was no cream available for the coffee because they didn't "get to the store". There were no extra blankets in the room and only one thin comforter. It was a king-sized bed (for 2 people), but only 3 tiny pillows available. A coffee pot was in the room but no coffee was provided. One of the lamps on the bedside table was broken and there was no alarm clock. Also, no USB ports for charging. Large room and clean bathroom was a plus, but some small touches would greatly improve the property.

Everything was nice, convenient to Albany campus. Quiet and spacious room with kitchen, we will definitely stay again. Now having been there I believe future visits will be even better as we can bring food and prepare meals there saving money.