Mixed experience. We had to book very last minute when the Ring Road flooded and we could not get to our next destination via the Southern route. So at 10 PM the night before we had to re-route and go North and all around the island to get to the Snaefellsnes Peninsula. The good: The on line rates were exceptional, given that most hotels along the Golden Circle and Reykjavik cost $350-$450. This was $160 including breakfast. We were very grateful they could accommodate us. The location was excellent and we were able to park outside of the hotel even though we arrived close to 9 PM. Lovely funky lobby-mixture of traditional/historical and fun modern touches. Great windows and very inviting and large. The mixed: Our room had a low sloping roof on one side of the bed, and it would be easy to seriously injure yourself in the middle of the night. Quite tiny, but fine for one night. The breakfast offerings were only fair and the breakfast room is so tiny, that you have to carry your food from the breakfast room to the lobby where there are nice tables to sit and eat. But each time you needed something, you had to walk across the lobby, up the stairs and wait in line to get something. Offerings were very limited compared to elaborate buffet breakfasts at other hotels where we stayed. Nothing hot except coffee. As mentioned, the view of the water is partially obstructed by a bunch of new condo buildings, but our room maintained a nice view. The bad: 1)Our toilet did not flush and ran all night, starting at midnight. There is no one at the desk at that hour and we would have been too tired to move rooms anyway, but essentially we had no toilet except by going down to the lobby area in the morning. When I told the front desk the next day, she said “thanks for telling us”, but I think a partial refund would have been a nice offer. Since we had a long drive ahead of us, I was not going to make a fuss. 2) The confirmation email received at the time fo booking said that I would get an email at 2 PM on check in day with location of my room and check in code. It said that the hotel was spread across several historic buildings, so we would need information about where to go. I never got this check in email and was quite anxious when we were having dinner at 8:30 PM and no check in information. When I called, I was told to come to the front desk and our room was not in a separate building but right upstairs. I believe this confirmation email needs to be changed and guests instructed to check in in-person. We had a lovely walk around the town before checking out and a good dinner down the street. Despite the complaints, I would stay here again because of location and price.
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