We have been holidaying at this hotel for 12 years, sometimes 2-3 visits a year. We have visited with family and as a couple and have always been well looked after. This was our third visit this year and can not praise ALL staff highly enough for the service they provide. All previous visits and my review of them have been highly positive and was the reason we have returned so often. Sadly our last couple of visits have seen subtle changes made by the management team which has resulted in losing that attention to detail which made this hotel 5 star. Changes like removing wine and water from the dining tables, the lose of linen napkins and the latest change was made to the snack bar menu reducing the choice available significantly and while I appreciate this is a business I am sure there are other cost saving exercises. Familiar faces has always been a big plus for the hotel and gave a feeling of returning home, some of these faces are missing which is to me a huge loss to us and the hotel. In my previous review I and other people who visited around the same time commented on the experience of the cabanas and comments from the hotel were that they would look at restoring the tranquility on the pier but this has not happened. Lastly the long awaited hotel refurb appears to have been delayed again, for the third time I think. Unfortunately this will be our last visit to Liberty Lara, it saddens me to say this, but the hotel is no longer paradise to me.
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70개의 리뷰