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I had one of the worst hotel experiences of my life at The Grand Xenia, Ajmer. I was unwell when I checked in and had clearly mentioned at the time of booking that I needed hot water in the room. They confirmed it — but once I arrived, nothing worked as promised. When I woke up in the middle of the night, I realized the room had no toiletries, no toilet paper, no coffee sachets, no dry milk, and even the towels were used. The dustbin was broken, and there was no proper hot water supply — it turned cold within minutes. Despite calling the reception countless times, nobody answered. I was so unwell, yet had to drag myself all the way to the reception in the middle of the night. It took me half an hour to reach, and when I finally found someone, they were half asleep. Even after I raised my concerns, they had to send staff to the room five times, and the issue still wasn’t resolved. The staff literally threw the toiletries inside the washroom instead of placing them properly. Later, when I asked for coffee, I was told “the kitchen is closed.” To make things worse, the room next door was extremely noisy, and even after repeated complaints, the staff said they “could not help it.” I barely managed to sleep two hours that night. This property is completely mismanaged, with zero professionalism or empathy. For the price they charge, the service, cleanliness, and hospitality are shocking. I would strongly advise everyone to avoid this hotel — especially if you value comfort, hygiene, or basic courtesy. Photos attached as proof of the poor condition of the room and facilities.

Very poor service Room no 606 and 609 no service land line phone not working no body take dinner order monthly 2 time I am stay but continue your service poor

Staff were good doing their bestfood was good. Though rooms could have been cleaned better overall a good experience. Pool and surrounding areas very good

Excellent service and hospitality by Vastla, great ambiance and property, Very delicious food by chef OmPrakash . Very efficient and courteous service by Surinder at gate. I would recommend all my friends to definitely stay over here at Ajmer. Grading 10/10 .

Good food 🥑🥝🥑🥝 and nice service all locations hotel very nice 🙂🙂🙂🙂 Happy to stey staff is very polite specially thanks to ms vastala and vijay chef

friendly and accommodating staff, delicious food, and convenient locations. The breakfast buffet was delicious, with a huge variety of options and the staff Narendra jodha talking experience is good