엑상 프로방스 Chapelle du Serre 근처 호텔

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard to believe- months after re-opening, the ongoing works are very extensive. The hotel seems many many months away from finishing building works as of July 2024. Esprit de France is a large hospitality company, and this hotel is one of their flagship properties. We feel they are showing disregard for their guests (and employees) by remaining open. We feel this decision was likely made by a corporate entity with little empathy for the guests, or employees. I want to paint a picture of the state of the hotel: - The main hotel building and restaurant are empty shells- there is literally no floor, plumbing, or electricity. There are no windows or doors (though these were being installed in front of breakfasting guests during our stay) - There is nowhere indoors for breakfast. When we enquired where breakfast would be moved if it rained during service (and it did, though only lightly), we were met with a shrug. We imagine it is the same for lunch and dinner. - There are no indoor spaces/lounges/bar areas for anyone arriving early prior to check-in or for someone who simply wants to sit - The hotel “office/reception” has a single toilet and vanity for staff and guests - To hide the building works the hotel has invested in what would be tens of thousands of dollars of potted plants. They are still in plastic tubs, and blow over in inclement weather (literally onto guests during our first breakfast). Some have died and not been moved. - During outdoor breakfast service, there were multiple tradespeople visible literally feet from guests. There was drilling and hammering. This was on a Saturday and Sunday (after being told no building works would take place on the weekend). Breakfast was (in spite of earnest staff) such a comedy that we were entertained. - Guest Wifi regularly drops out entirely (why renovation would effect this is a mystery) We were initially accommodated in a room in a separate villa from the main hotel. This was thehe worst rooms we have ever stayed in (arriving at 1am we felt unable to complain to the pleasant night porter). We could hear when the person staying in the room above us was going to the toilet. This was not only because every shoeless footstep was clearly audible, but also because the unclad drainage pipe ran straight through our dressing room. Every drop of liquid from the room above could be heard tinkling through the pipes. The floor was so dusty that our feet were brown from stepping to the toilet. The bath and shower area stank (and there was no toilet in this space). This space, which does not seem to be under renovation (comical really given the rest of the property is) should be closed. Thank goodness the hotel

No es un hotel sino una residència tipo aparthotel y no había servicio de limpieza de habitaciones,cuando fui a preguntar me dijeran que solo se hacía la limpieza cada 4 dias y como estuvimos 3 nadie hizo la habitaciòn ni el baño durante nuestra estancia. Me ofrecieron productos de limpieza para que la limpiara yo misma. Me quedé atónita. No tenían ni una botella de agua fria y eso que hacía mucho calor. Las recepcionistas muy poco profesionales. El desayuno era muy completo pero no había tostadora. No lo recomiendo en absoluto. Y dicen tener 4 estrellas.

4-night 업사이드 : (1) 공간 - 제한된 서비스 아파트 개념. 별도의 침실, 욕실, 화장실, 간이 주방, 거실 및 발코니 (식탁 내) (2) 위치-근처 슈퍼마켓 및 체육관 (아다지오와 제휴하지 않음); 구시 가지까지 도보 거리 (3) 세탁실-리셉션 근처에 위치; 신용카드 결제를 하다; 하지만 세탁기 1대와 건조기 1대만 있어 미리 계획을 세우다 (4) 조용한-안쪽을 향한 아파트는 거리 소음을 얻지 못하고 쾌적한 내부 안뜰을 향해 있다 단점: (1) 에어컨 문제 - 분명히, 체크인시 배정 받은 첫 아파트를 포함하여 일부 아파트에 영향을 미치는 지속적인 에어컨 고장이 있었습니다. 또한, 분명히 손님은 이것에 대해 알렸어야했지만 우리는 그렇지 않았습니다. 체크인 전에받은 편지는 언급되지 않았으며 체크인시 아무도 언급하지 않았습니다. 우리가 아파트가 왜 시원하지 않은지 물었을 때 초기 응답은 기존 팬의 제안이었습니다. 이것은 서향 (오후 태양) 아파트에서 높은 여름 온도 (＞30C)를 감안할 때 완전히 받아 들일 수 없었습니다. 서있는 팬으로도 잠을 잘 수 없었습니다. 투명성 부족은 말할 것도 없습니다. 수리 타이밍(며칠!)에 대한 추가 문의를 한 후, 갑자기 기능하는 에어컨을 갖춘 다른 아파트가 이용 가능하게 되었다. 아다지오가 주요 국제 호텔 브랜드의 일부이기 때문에 사전 또는 체크인시 유사한 수준의 숙박 시설 (네트워크 내 또는 기타)로 전송할 수있는 옵션을 미리 또는 체크인시 제공함으로써 문제가 더 잘 처리 될 수있었습니다. (b) 전액 환불; (c) 에어컨이 고장난 아파트를 완전히 투명하게 ”정보”를 받았다.

아주 좋습니다. 추천할만한 가치가 있습니다. 아주 좋습니다. 친구들이 아주 좋아합니다. 다음에는 가족들과 함께 체크인 하러 가봐야겠습니다. 조식도 푸짐하고 교통도 편리하고 부부애도 너무 좋습니다.

좋은 위치에 있는지 확실하지 않습니까? 나는 앞으로 몇 달 안에 돌아올 것이다. 유연하고 효율적인 예약 시스템. 나는 마지막 체류 동안 아침 식사 또는 레스토랑을 테스트하지 않았습니까?

We have spent one night in this hotel a few kilometers from the center of Aix en Provence. The check in was quick and smooth and our room spacious and fairly clean. It was a pleasure to enjoy the swimming pool on a hot day like the one we had. It was a good stay and very good value for money considering the high prices in high season.