Virtu Suites has a large number of attributes. But there are some issues it needs to fix if it’s going to continue to attract luxury travel clients, especially given the high price point for its rooms. The hotel is beautiful - right on a stunning beach (one of the most beautiful beaches I have visited). If you want to lounge on a beautiful beach all day with restaurants within walking distance, this is your place. The complimentary beach club is located on one of the premier spots on the beach. The beach club staff were fantastic - quick to bring drinks and incredibly friendly. Don’t miss the margaritas. There is a lovely dive center (Blue Fin) a few doors down for snorkeling and scuba diving. The hotel’s pool is also gorgeous and inviting. We stayed at the hotel for six nights total - four in a sea view room with an outdoor jacuzzi, and two nights in a pool view room. From an interior design aspect, the rooms could be showcased in an interior design magazine. Lots of space, a huge bathroom, and comfortable bed. We actually preferred the pool view room as the other suite was almost too big for two people. Front desk service, however, left a lot to be desired. While friendly, we failed to receive basic information like the wi fi code or information on the hotel’s amenities. I asked about the hotel’s alleged spa, and I got a vague answer that it was not available for two days and that further information could be shared if needed. It didn’t feel like the spa was actually a working business, so I skipped booking any services. Also, I contacted the hotel a month before arrival and asked to book port transfers, and I was asked to contact the hotel again 1-2 days before arrival. I don’t understand why my request could not be confirmed after my first communication. What really put me over the edge was that we were granted a late check out by an hour from 11 am to 12 pm, and then the front desk staff pounded on our door at 11:30 am and said we needed to vacate the room so it could be cleaned. Unacceptable service for the high price point of the hotel. Also, the breakfast ordering process was quite annoying. We were asked to select our breakfast the night before and provide the front desk with a paper copy of our order. While I could understand why this would be necessary if we were staying at a B&B, the hotel offers a full service restaurant open to the public. Thus, there is absolutely no need to take our order the night before. Even worse, the paper form only offers a limited number of breakfast entrees, even though our server informed us on the third day that we could order anything we’d like from the menu. It’s a silly ordering process. The food was average overall. As for the room, it’s gorgeous but also leans more towards form over function. In our first room, there were 29 light switches - it was frustrating determining which switch controlled which light. Also, there was little privacy on the patio of our
번역