Santangelo Resort & Spa

Hotel super. Parcheggio interno...posizione ottima e buona colazione!

Iniziamo con il fatto che durante la prenotazione la camera da noi prenotata era divisa dalla struttura principale e situata attraversando una strada alquanto pericolosa e poco sicura. descrivendo la camera; sicuramente da rivedere l’arredo ma sopratutto la scomodità dei materassi e dei cuscini, una televisione che non captava tutti i canali e quei pochi che si vedevano pure male e saltava l’immagine, un wi fi super lento considerando che la linea telefonica dove è situato l’hotel non prende, il telefono in camera non funzionava, bagno senza anta della doccia cosi schizzava tutta l’acqua fuori. Continuando con la colazione non ci stava alternative con pietanze per persone intolleranti al lattosio e al glutine e se le avevano non erano esposte. Piscina carina peccato le dimensioni rispetto le persone che puo ospitare l’hotel. Nota positiva; parcheggio e gatti super carini

Assolutamente da evitare. Servizi approssimativi per carenza di personale. Pulizia delle camere e cambio lenzuola non adeguato ad una struttura di 4 stelle. Ascensore pericoloso per rumori sospetti. Piscina con acqua gelida e senza docce con acqua riscaldata. Nella stessa messo in funzione un robot per pulire con gente a fare il bagno. Mancanza di salviette igieniche nei bagni. Mancanza di una sala per la TV e lettura. Menù per la pensione di poche portate spesso mancanti. In conclusione si salva solo la disponibilità del personale che cerca di venire in contro ai bisogni degli ospiti.

Terrible. First of all when we were booking they never informed us that they had builders in the hotel so it would be noisy all day long. In addition, they never informed us that the spa and the pool would be closed. It was very difficult to find someone from the staff to speak English. Before we go we asked if they provided shuttle from airport to the hotel and they said they had cooperation with a taxi company so they could manage to take us in a price that would be much cheaper than the normal taxi prices, although when we arrived at the airport the taxi driver charged us even more money than the taxis I could find on the internet. We communicate all these to our travel agent and he tried to speak with them but as he said to us they were very rude, they rejected to take any responsible, they were not giving to him the contact information of the hotel manager, they hung up the phone on him and they never answered to him again. Only positive the food. I will never visit them agaim and I advice you to do the same.

Starting with the positives the view is lovely looking out to the bay if Naples,and it's quite!! apart from the love of car hones being so close to the road. The not so good point's, the breakfast limited in choice using cheap ingredients, mainly the cereals, fruit juices and the worst coffee machine I've seen. The lack of any interest in "the customer experience" is totally lost in the restaurant and the bar,a lonely piano sits waiting for use .But there's always the rather expensive spa experience at €30 per person per hour for the very basic jacuzzi and steam room, anything further fleeces you even more. The internet is not so good any found that it was better to use my Euro roaming from the UK, This was a shame as this hotel could improve if they brought some gumption into this establishment.

Remote, Unwelcoming, and Not Worth the Cost I stayed at the Hotel Santangelo Resort & Spa from 11–15 September 2025, and it was one of the most disappointing hotel experiences I’ve had. Although I chose this property for its price and supposed proximity to local sites, it turned out to be extremely remote. Walking anywhere is unsafe—the roads are narrow, with no consideration for pedestrians. I am able‑bodied, but anyone with mobility issues should avoid this location entirely. I booked a superior room with a balcony but was given one with only a bi‑fold window. The room itself was clean and the bathroom acceptable, but the fridge barely worked (a bottle of water took over six hours to chill), and requests for something as simple as ice were refused. The hotel constantly pushed guests to book meals and spa services. The restaurant was often filled with conferences or locals, the menu was repetitive and overly “fine dining,” and asking for something simple like pizza was frowned upon. While the cleaning and grounds staff were friendly, the reception staff were rude, dismissive, and spoke little English—every request felt like an inconvenience, so I eventually stopped asking. If you’re hoping to use this as a base for Sorrento, Capri, or the Amalfi Coast, think again. The winding roads make every journey exhausting, and travel sickness tablets are practically essential. The pool was freezing and almost always empty, and the sister hotel across the road meant crossing a dangerous street just to get food or drinks. As a solo traveller, I was glad my stay was only four nights. I even missed breakfast twice due to early tours, and no packed lunch was offered. Between the constant fireworks, the unwelcoming atmosphere, and the lack of basic hospitality, I cannot recommend this hotel. If you want remote, this might suit you—but otherwise, avoid it.