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The pool area hadn’t been cleaned or towels picked up the entire two nights we were there and we also had to have the cleaners come into the room because of massive ants

The property is under construction and caused headaches but not necessarily the hotels fault, just be aware when booking, not sure when construction will be done

Stayed here for one night after party over the New Years Eve. All we needed for one night is comfortable bed. BTW I love coffee in the am, hotels usually don’t serve good free coffee. This hotel coffee was excellent. I was literally shocked. I also asked kitchen if I could have some milk vs cream ( I like milk with my coffee) and they brought me a cup of milk right away. The breakfast was not inluded but we didn’t care for breakfast. Hotel met our needs for one night stay.

Our trip was booked through ******* and prepaid. Upon check-in, we were not greeted by a staff member, nor was there a bell or other form of alerting staff we were there waiting to check-in. I had to call the hotel and wait for a minute or two before someone came out to answer the phone, which is when they saw us. Surprisingly, it was the assistant regional manager who greeted us, which was not a good first impression of the hotel. Secondly, and more disappointing, the manager told me that breakfast came at a charge, which contradicted what my reservation stated via *******. Instead of trying to remedy it with me, she said I need to contact ******* directly, as "there is nothing she can do on their end." I was very displeased by this answer, especially with their "we make it right, guaranteed" hospitality statement. The next morning, I did call ******* and the rep contacted the property about the error regarding our complimentary breakfast, which was quickly remedied by another hotel concierge (Amy). Amy was lovely and mentioned that we had complimentary breakfast the whole time, but that the other person who assisted us the night prior (assistant manager, Carline) was not familiar with the ******* reservation code. Simply put, management is a hindrance to the hotel's hospitality. Please get a new face for the team.

The counter girl was great she helped me with ******* screw up and got things back to the way it was supposed to be

I would stay here again, I love to stay here, the water to expensive, you would think all the money that the CEO makes he could help pay for the water for the customers.