크리스탈 비치 아카풀코(Krystal Beach Acapulco)

Buena ubicación, buena atención del personal, pero las instalaciones están descuidadas, sus espacios( sala de espera, albercas, camastros) son muy pequeños para la cantidad de huespedes qué alberga. Bebidas regulares. La limpieza es regular, pero por el costo, es aceptable

We have had no power for more than 4 hours, we have to take the stairs from floor 17th up and down. No internet due to the loss of power, and I had to postpone an important meeting. NO AC at that time and the heat was horrible. Also, there is no AC at all in the lobby and other areas. The only good thing is the staff that is very friendly and nice.

My stay here was terrible!!! One of the nights the power went out a place like this should have a back up generator. My bathroom also flooded and dark water was coming out of shower, toilet and hand sink. Luckily the bathroom had floor drains. My wife called front desk about they issue and she said they hung up on here before she can even finish. The staff is rude and look like they don’t want to work there. All in all my stay was terrible. I wouldn’t recommend to any

UBICACION MARAVILLOSA, PERSONAL DE RECEPCION, SEGURIDAD, LIMPIEZA EXCEPCIONAL, LO UNICO MALO SON LOS ELEVADORES

Good things: you feel welcome by the staff, breakfast is really good. Bad things: some people in the reception area not very friendly. Not great security services, rooms smell bad.

I'll be staying there again múltiple times more. It's excellent! Only things were, room phones didnt seem to work and not enough front desk staff.

The only thing I you have to pay every night the parking lot

Great hotel for the price! However, my stay would’ve been a lot more positive if I hadn’t found a cockroach in our room. Unfortunately, when I reported this issue, the solution given to me was for someone to go clean my room at 12am when in my opinion, would do nothing unless there were pest control chemicals or professionals. After I told the front desk person that solution wouldn’t work and I required other rooms, she looked a little upset but did it anyways. Regardless of the issue, there was a solution but this is an issue no one wants to ever have and it compromised our rating for this hotel unfortunately and my sleep. However, pretty friendly staff and great view of the beach!

Hotel needs a revamp. Elevators need work so that they are efficient. Usually waiting 5-10 min for elevator. Staff are friendly and nice. We had a good time overall because they upgraded us for free. But I could see the run down parts of the hotel. Which is too bad since the location is great.