This was my first time staying with this brand. I was very pleasantly surprised at the cleanliness and comfort of the room. The bathroom was the gem, specious and clean. I loved the walk in shower as I have a torn ACL and it was just far more pleasant for me. The bed was the most comfortable for any hotel I’ve stayed at. I actually got an amazing night of sleep for once, not normal for me at a hotel. The TV could easily be connected to a Roku device for more viewing options. The hotel staff was friendly and courteous and seemed happy to be at work. And breakfast had a good amount of options. The only three things I have minor (emphasis on minor) complaints about were the brand texts to my phone, I think there was an option to opt-out of those so I will next time. And the doors were difficult to open with the keycard. It took multiple tries every time I left my room to open the door upon return. The air conditioning unit also did not work and made a lot of noise with unplugging it being the only option. But it was fine, the room was still a comfortable temperature. Overall, with this being my one and only experience I will definitely be a return customer in the future.
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