This was a one night stay before picking up the cruise ship Azamara Onward. To get to check-in, you have to go up one storey from ground level by climbing a fancy set of entrance steps. There is a 1970s ”baggage lift” to the rhs, and if you have a disability you can use that, but it has no sides, and moves at a snails pace whilst your finger has to stay on the button. This lack in investment speaks volumes about this hotel. I was given a superior room due to loyalty scheme status, but it was nothing special. The air con was noisy, and the room lacked charging points. The mattress wasn't that great, and the bedding was musty. Dinner in the 23rd floor restaurant was a farce. The restaurant was fairly full with cruise guests on a dinner package that included a buffet and drinks. Rather than allowing us to pay for the same buffet, we were forced to choose from a very limited overpriced restaurant menu. The food was disgusting. The extremely processed food ”burger” was still raw in the middle; the hake was aslso still raw in the middle and both had to be sent back to the kitchen. They couldn't even cook the chips. My travel companion said that breakfast in the morning was even more of a disaster - not enough seats for the guests, nor enough food out. Would I stay here again? Well, I used Marriott points, so it was free. If I was paying for it, I'd want my money back.....
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