AVOID AT ALL COSTS!! We arrived at Uprising at 11am. We were told our Villa wasn’t ready and that check in time is 2pm. This was no problem as we needed to go to Suva, we stored our luggage and arrived back at Uprising at 5pm and checked in. We later found out there was indeed a number of Villas free when we first arrived, the resort was nowhere near full. We were given a key for Villa 11 and told that we wouldn’t be able to dine in the restaurant by the Front Office receptionist as it was fully booked. As we were told this the Reservation Agent was also present. I immediately said “this is not acceptable and we hadn’t had any lunch” neither the receptionist nor Reservation Agent cared there was no room for us for dinner and they told us you need to book. I might add there is no where else around to eat so you just go hungry if you don’t book. Nowhere on the website or print advertising does it state you need to book. Surely they were able to make us a cheese and tomato sandwich or a bowl of fries! This is appalling! I kept pushing to be able to eat on the first night this was when the Reservation Agent called the chef to see if we could eat. It was like we had to beg for food. The Reservation Agent and receptionist enjoyed taunting us. Finally the staff came to their senses and said we could eat, but we couldn’t sit in the restaurant, they would set up a table away from the restaurant as it was full. This was indeed a lie as when we arrived for dinner there was plenty of room and in fact many tables in the restaurant were unused the whole night! But we still sat where we were told. Upon arriving at Villa 11 the front door lock was hanging off door. Upon entering I wanted to use the safe but it was broken. So I went back to reception and changed rooms to Villa 7. Upon reaching Villa 7 the key wouldn’t work and only work if you jiggled and waited and tried a few times. Upon entering Villa 7 there was an unpleasant smell and guess what the safe was locked. So I went back to reception and was given a key. I might add the safe is key and also combination locked. I wanted to use combination rather than carry a key. Anyway that is not possible you have to use a key. I was issued a broken key. By this time I was totally angry as the light in bedroom doesn’t work and the blind is broken. The resort is overrun by starving cats and if you leave your table to go to bathroom or buffet when you come back 2 or 3 cats are on your table eating off your plate. With the exception of Emma the staff are unfriendly verging on rude! Reception said they would look into an upgrade on the second day…. It didn’t happen reception never came near. No hand towels nor face washers in bathroom. Toilet disgusting see photos. The entire resort is in disrepair and needs knocking down. We were told there is no Resort Manager or General Manager….. it shows. We have stayed at many resorts in Fiji this is the absolute WORST.
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