We were incredibly excited about our stay at Son Julia Country House & Spa, but unfortunately, our experience was nothing short of appalling. From the moment we arrived, we thought we had the wrong address. It looks nothing like the website photos or what is advertised on ***********! The decor is mismatched, cheap, and utterly tired. No one was at the door to welcome us or help open the heavy front door to assist with our luggage, which is not what you expect from a so-called 5-star hotel. The lobby was a depressing sight – dark, no lighting, no music. It was so dull that we genuinely thought the place was closed down. This set the tone for the entire stay. Our first night was less than enjoyable. After falling asleep and missing our dinner reservation at the hotel, we ordered room service. When the waitress arrived, instead of a warm greeting, we were scolded for missing the reservation and told that we should have “given our table to someone else.” I have never been berated by staff in my life, especially not in a 5-star hotel. We are paying customers, not children to be reprimanded, and the hotel clearly has ample capacity for all guests. The rudeness was absolutely shocking and unacceptable. Secondly, our room (the suite) smelled strongly of mold, and the shower smelled so awful that I had to clean it myself using shower gel. The glass partitions were covered in fingerprints that were clearly not ours, suggesting the cleaning standards were extremely poor. The room telephone is cordless & even after charging all night and saying on the screen that it was fully charged, as soon as we lifted it off the base the battery died & the phone had to be precariously balanced on the base to be able to use it. We mentioned this on the day we arrived & 2 days later the guy that they had said would come to fix it, still hadn’t arrived. Legend says, he’s still on his way. The ‘spa’ was a nightmare. When I went to look at the treatment rooms (room!!) I found a single mattress on the floor. I understand this is a ‘Futon’ style massage bed but the presentation & decor of the spa is awful & in no way luxurious. There is one professional treatment bed in there too but only one resident therapist available. It is not a fully functional spa. So you can’t have a couples massage (which they do in fact advertise) as you’d have to go one after the other. Upon heading down to the pool facilities, we found the jacuzzi water was brown, and the filter was clogged with hair, dirt, and debris – clearly months’ worth of neglect. I dread to think of what else could be stuck in there. When I showed the receptionist a picture, she dismissed it with excuses, claiming it’s cleaned DAILY and was “due to be done today.” I find that extremely hard to believe as that amount of filth cannot collect after just one day, let alone one week. If the water were tested, I’m certain it would be deemed unsafe. To top off day 2, the breakfast omelette I ordered was raw in the middle.
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