피트니스 시설 시설을 갖춘 영국 켄트 호텔

”브리타니아 호텔 소유”라는 말이 딱 맞는 말이 아닙니다. 즉, 객실 상태가 좋지 않다는 뜻입니다. 이번에는 발코니 문에 잠금 장치가 전혀 없어서 발코니에서 들어올 수 있었습니다. 호텔 측에 방을 바꿔 달라고 계속 요구해야 했습니다. 새 난방기는 여전히 문제입니다. 몇 달이 지났지만, 방에는 안내문도 없고 보조 난방도 제공되지 않습니다. 또다시 리셉션 앞에는 객실이 너무 춥다고 불평하는 사람들이 줄을 서 있습니다. 추운 겨울에 추운 방에 들어가는 건 용납할 수 없습니다. 변명은 ”운영비가 너무 많이 든다”는 것입니다.

good experience, staff are nice, close to the shopping outlet. but I would avoid the parking cause when I come back the other day, there is milk on the window, not sure if they are from the above

This was our second time. Staying at this hotel.the room was OK.heating system was not great in the room.has for the shower room. It was freezing. Little towel warmer giving very little heat.has for shower, there was very warm water coming out. We had to boil the little kettle to wash with.im very disappointed in my second visit.i won't be going back again. Shame because I liked the hotel

We were staying here for 2 nights because of its proximity to Brands Hatch circuit.  The room was very clean but very cold on arrival.  However, luckily, we discovered a heater in the wardrobe.  The dining experience was not good….the menu is very sparse and the service was very poor.  They only had one very sweet rose’ wine available and we had to go to the bar to buy it as we couldn’t locate anyone to serve us.  On Friday evening, they seemed to only have one waitress on duty and the hotel was full.  When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay.  Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didn’t have.  This is not a cheap hotel but the restaurant/service does not match their aspirations.  We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.

Lovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it! Also recommend the afternoon tea :)

Great hotel .large well equipped rooms . A bath in shower. Had 2 fans.ironn hairdryer and a fridge. 2 double beds in room. Plenty of tea and coffees. Large open reception area and reasonably priced restaurant. Great pool . jacuzzi.steam room and sauna with free towels.hotel was clean and tidy . Staff were friendly

I really enjoyed my stay at this hotel, friendly staff, great atmosphere, thank you and I will come back again

We had a great time at the Holiday Inn in Rochester. Tamia, the receptionist, provided excellent customer service and recommended a fantastic Indian restaurant when we requested after hours. The room was basic but clean and equipped with everything we needed. Although we didn't have time to use the pool due to our late arrival, we thoroughly enjoyed the delicious breakfast prepared by the chef. We look forward to staying here again. Thank you!

Friendly staff, very clean room with everything needed. Restaurant staff helpful and good quality breakfast.

We booked this hotel for location and spa. The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool. Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities. The shutter to the spa was down before 6pm on Valentine’s day. At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm. When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel. The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while. The area where the jacuzzi used to be had been boarded up and looked like it’s had been for a long time. The pool was cold and also dirty.