Overall, it was an amazing experience, aside from a few minor issues.
**Positive:**
1. The location was good, although it was a short walk from town. However, there is a tram service that runs every 10 minutes, and the cost was £12 per day for three people, which provided unlimited travel for the whole day.
2. The breakfast was delicious and offered a wide variety of options to choose from.
3. The hotel environment was pleasant, featuring a nice reception and lobby area.
4. The room included a safe where you could store valuable items like your laptop and tablet for extra protection.
**Negatives:**
1. Our toilet bin was not emptied after cleaning, and they forgot to replace the extra tissue roll in the bathroom, which was inconvenient.
2. There were no slippers or facial tissues provided in the room.
3. The bar was very quiet, and we were so bored that we didn't visit again.
I chose the hotel given it was next to the University that I wanted to visit. The hotel was clean, spacious and friendly staff. A special mention to Carolyn who was particularly helpful and gave me useful information about the town which I last visited 26 years ago!
Easy to find. Parking a short distance from entrance. If you are in anyway disabled you can drop off my main entrance but cannot park.
There is no lift in the hotel so if disabled you are going to need to ask for a ground floor room. I didn't know there was no lift so they had to quickly change my top floor room to ground floor room. They did this effortlessly despite being fully booked.
The room smelt unpleasant so I kept window open and used air freshener.
There was no remote for the TV and when they found a spare remote, the TV didn't work. They brought in a second TV and the manager was a hilarious man who made me roar with laughter as he tried to resolve the issues.
The food was good. I stayed two days. I would come back.
Very conveniently located, spacious car park but standard breakfast, a definite choice for transit travellers.
Stayed here with for one night, hotel is clean and room was spacious with styled furniture. Breakfast lacked a bit variety. Beds were hard. There were some events there at the same time we were checking out so it was a bit busy in the reception area.
Perfect location for my needs , really polite friendly staff , nice warm room , really happy with my choice will definitely return when I have to visit this area again
Hotel just outside the train station, but still modern, clean, smells really good. Front desk staff was great, room with great size and comfortable. Nice bed, cozy, good amenities, including a Nespresso machine in the room. Breakfast was good and plenty. Great stay overall!
멋진 오래된 스타일의 그랜드 호텔 및 좋은 위치. 리셉션 공간은 좋지만 체크인이 느렸습니다. 나는 전화를 걸어 인접한 방을 요청했습니다. 내 요청이 기록되었다고 가정하여 132 및 134 개의 방이 할당되었으며 서로 가까운 곳에 없다는 사실에 실망했습니다. 하나의 방은 크고 밝고 통풍이 잘 되었고 다른 하나는 작고 어둡고 구식이었습니다. 😩
아침 식사는 다양한 음식을 제공했지만 서비스는 혼란 스러웠습니다.
좋은 호텔이지만 더 잘 조직 될 수 있으며 객실은 개조가 필요합니다.
This hotel has very old features but inside the rooms are big spacious and warm
The bed although a double was twin beds pushed together which is very annoying as you slide into
The middle of the bed and it’s uncomfy.
The receptionist was extremely unhelpful and had no empathy I had to walk back and forth from my room 3 times to sort out an issue and then the spa was another issue which finally got resolved
So basically it’s a lovely hotel but the staff need to be retrained or understand customers better and the duty manager who was on duty too.
아주 좋음
리뷰 126개
8.6/10
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7.1/10
LLunaBunnyThe location is great, but everything else is quite old and worn out. The service was quite bad, we did not have any towels or water bottles in our room. Upon asking, they said we are ‘supposed’ to get the towels from the receptions. And only the rooms with a fridge will have water bottles. Did not even offer to let us buy any bottles. As it was quite late when we realised we did not have any bottle of waters, luckily found a Co-op in 5 mins distance closing soon, we had to grab them from there.
The room had a partial sea view. But the bed was so noisy and squeaky even with the slightest movement. All the other furnitures were very old, no charging or plug points beside the bed.
If not for location, because the beach is quiet in front of the hotel, i wouldn’t have even considered it ever again.
One good thing about it was the swimming pool, it was very clean but the changing rooms could have been much better.
I have booked through Trip.com previously, so I know it has nothing to do with internet or 3rd party booking, it is just a very old hotel. And the pictures are quite deceiving.
SSharmayne모든 것이 좋았고 친절한 직원, 트램 정류장 바로 맞은 편, 침실 창에서 멋진 전망과 편안한 침대. 내가 가진 한 가지 문제는 방만 예약하고 호텔에서 저녁 식사를 지불하려고했지만 일주일 내내 저녁을 먹기 위해 구내에서 떠나야 한다는 것을 의미하는 일정량의 사람들만을 수용했습니다. 그 외에는 문제가 없으며 다시 머물 것입니다.
리리뷰어omg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back
리리뷰어In my opinion It’s a basic b&b at best it’s a 3*
Lots of coaches come here so pretty busy.
Be aware even if your itinerary says parking that does not mean it’s been paid. It’s an additional £3
Also I didn’t get the lady’s name at reception who booked us in but she was pretty blunt and rude.
The rest of the staff throughout was fantastic.
SSharonsolutely amazing hotel ...staff are so friendly nothing was too much for them if there's anything you need they will cater for it if possible ...the Foods amazing ... the bar is well priced the swimming pool and sauna is cheap perfect for families and couples ..
Definitely will be going again
3rd time I've stayed here it's amazing
리리뷰어멋진 오래된 스타일의 그랜드 호텔 및 좋은 위치. 리셉션 공간은 좋지만 체크인이 느렸습니다. 나는 전화를 걸어 인접한 방을 요청했습니다. 내 요청이 기록되었다고 가정하여 132 및 134 개의 방이 할당되었으며 서로 가까운 곳에 없다는 사실에 실망했습니다. 하나의 방은 크고 밝고 통풍이 잘 되었고 다른 하나는 작고 어둡고 구식이었습니다. 😩
아침 식사는 다양한 음식을 제공했지만 서비스는 혼란 스러웠습니다.
좋은 호텔이지만 더 잘 조직 될 수 있으며 객실은 개조가 필요합니다.
PP40ULW호텔과 입구는 훌륭하고 불만은 없습니다. 나는 시설이 깨끗하고 객실이 항상 세심하게 깨끗한 5마일 이내의 다른 호텔에서 단골이었습니다. 그래서 기대가 컸습니다.
내 방(250)에 들어서자 얼어붙었다. 나는 즉시 전기 라디에이터를 켜고 새벽 2시에 온도 조절기가 반복적으로 켜지고 꺼지는 것에 잠에서 깼다. 디지털 화면이 계속 켜지고 꺼져 내 방에 열광이있는 것처럼 느껴졌습니다. 매우 성가시고 숙면에 도움이되지 않습니다.
침대에 가기 전에 나는 샤워를 하러 갔고 당신처럼 거품이 나는 젖을 튀었습니다. 끝내고 나서 샤워 부스 내부를 씻고 문 손잡이 근처에 남은 비누 젖을 발견했습니다. 제가 닦으러 갔더니 이제는 비누가 아니라고 말씀드리죠.
절대적으로 역겹다. 이전 거주자는 분명히 기본적인 위생이 부족했으며 예상해서는 안 되지만 청소부는 세부 사항에 대해 더 예리한 눈을 가져야 합니다. 이런 종류의 것을 절대 놓쳐서는 안 됩니다.
참고용 사진 첨부.