Issue with Booking at Hotel Tasigo Eskişehir – Discrepancy and Guest Policy Concerns
A frustrating experience with a recent booking at Hotel Tasigo Eskişehir, made through Trip platform.
Upon arrival at the hotel, I initially inquired about room availability directly at reception and to view rooms. I was quoted a significantly higher rate than what was listed on Trip.com. When I showed them the lower price on the app and asked if they would match it, I was told they would not. However, the receptionist confirmed that I could book the same room through Trip.com and return with the confirmation.
After booking the King Room via Trip.com, the hotel insisted that only one person could stay in the room unless we paid an additional fee. This was despite the fact that:
The room type was clearly for two people,
Only one breakfast was included (which we accepted),
And no restriction on guest number was mentioned in the listing.
It took a prolonged discussion and escalation to the manager before two guests were allowed to stay—only after unnecessary argument and delay.
Additionally, the rate for the second night on Trip.com was significantly higher than the first night. I strongly recommend Trip.com highlight or suggest booking the entire duration of a stay at the outset, rather than booking night by night, to ensure guests lock
in the best rate and avoid such discrepancies.
이 호텔에서 이틀을 보냈고 멋진 시간을 보냈습니다. 반려동물 친화적인 호텔이라 반려견과 함께 여행할 수 있어서 좋았습니다. 호텔이 보행자 전용 도로가 있는 주요 대로 바로 옆에 있어서 반려견을 데리고 산책하기에도 좋은 위치였습니다. 호텔은 관광 명소 사이에도 잘 위치해 있었는데, 한 방향으로는 Oldupazar 지역이 약 2.5km 떨어져 있고 다른 방향으로는 Savoza 공원이 약 같은 거리에 있었습니다. 직원들은 친절하고 도움이 되었고 레스토랑도 매우 좋았습니다. 또한 헬스장과 스파를 이용해 마사지를 받았는데 두 시설 모두 만족스러웠습니다. 에스키셰히르로 다시 갈 가능성이 높고, 숙박을 위해 Park Dedeman 호텔을 꼭 선택할 것입니다.