주차 시설을 갖춘 사우디아라비아 메카주 호텔

2 night stay for our first time at this hotel. So let's start with check-in. Not great. Just 2 members of staff, who didn't seem to be working particularly quickly through guests who were queuing up. Took about 25mins wait, which is not what you want. The room itself, a junior suite, with one king bed and one separate seating area, was by and by clean, but this may just be down to the fact it is not regularly booked, so underused and not worn out as much. The fixtures and fittings definitely could do with some refurbishment and upgrades. Mattress had no give and felt like a plank of wood, and the pillows were similar. The sofa was uncomfortable and sagged, as were the 2 small chairs, no cushions also. The curtains in both the seating room and the bedroom were on a pulley system which refused to budge and we're half open and couldn't be moved. Another fault we had to call down for was the actual wall/ceiling area on top of the main room door. The door would not close easily and needed a great big hard shove to close. On exiting I noticed that the plaster and wall around was cracking and the whole door frame was cracking. The reception staff sent a carpenter who came to look and said they would need to send a plasterer the next day. Needless to say no-one else turned up and the fault was still outstanding at the end of our stay. Neither did the cleaning staff hoover or brush up the growing pile of plaster and dust which accumulated each time the door was opened and closed. Another bugbear of the room was the soundproofing, or better put, lack of any soundproofing whatsoever. We were subject to noise from the next door room all night, conversations and television sound coming through whilst trying to sleep. In the adjacent seating area, there was actually a great big gap in the wall by the window frame which allowed light and sound from the neighbours on the other side to come through. Very disconcerting. The WiFi was woefully slow, to the point that we couldn't even load the qr code for the hotel services. The shuttle service, if you could call it that, seemed kind of pointless if you're able bodied. It was quicker to walk. Literally a one minute ride on the way out. My child was sick in the night and we needed a change of sheets for the bed. It took 2 phonecalls and then being put on hold and waiting 20mins, by which time I physically send down to reception to see what was going on. There was supposedly a kids club on Floor H, which also houses the gym, but it was abandoned and was a bare room. Ok let's put down something positive. The fridges in the room actually worked. The television sets were brand new slimline Samsung. But, annoyingly the actual channels and TV signal were not great. The lifts were fairly clean, if somewhat slow depending which set you were using. My wife commented that the reception area toilets were the cleanest she had ever come across and had attendants on hand to clean. The car parking charge is also annoying, you'd think it would be free for guests or cheaper than the close to 75sar daily charge. Access available cheap local food eateries, but may not be suitable for delicate constitutions. There are also a few shops in the hotel lobbies complex, selling clothes, prayer accessories etc along with a small mini mart for basic necessities, along with the obligatory barber shop and overpriced coffee shop/cafe. Would we stay again? Possibly, due to location being not too far from the Haram and relatively budget friendly price. Would not recommend for older or disabled travellers as it would be challenging to get to the Holy Mosque even if using the shuttle bus. Just be prepared for a noisy stay, so bring ear plugs if you don't want to know exactly what your room neighbours talk about during the night.

I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience. Check-in Experience: The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding. Ambiance & Cleanliness: From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside. Guestroom Experience: The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating. The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities. Hotel Accessibility: A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience. Service & Flexibility: The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort. Final Thoughts: Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again.

체크인시 친절한 호텔 컨시어지 여성으로부터 무료 업그레이드를 받았습니다. 우리는이 업그레이드에 매우 놀랐고 만족했습니다. 도시 전망에서 부분적인 하람 전망에 이르기까지 놀라운 마샤 알라였습니다! 방이 너무 컸어요! 무솔라가 더 클 줄 알았는데 예상치 못한 크기에도 불구하고 화려했다. 나는 레스토랑 뷔페의 설정을 좋아하므로 아침 식사 중에 아늑하고 가정적인 느낌이 들지만 우리가 전에 머물렀던 다른 jabal omar 호텔과 같은 더 다양한 음식이 있기를 바랍니다. 그들의 지속가능성 노력으로 인해 음식 폐기물 감소에 기여할 수 있을 것 같습니다. 현명한 위치에 관해서는 하람까지 걸어가는 것이 쉬웠지만 umrah가 완성된 후 언덕을 올라가서 다시 돌아가는 것은 꽤 고통스러웠습니다. 호텔에서 체크인하는 동안 셔틀 버스 액세스에 대한 철저한 비디오 설명을 제공한다면 감사하겠습니다. 그러나 그 외에는 셔틀 버스 서비스를 알아낼 수 있었고 실제로 매우 빠릅니다. 우리는 늦은 밤 비행을 할 때 성원에서 기도를 최대화 할 수 있도록 요청한대로 늦은 체크 아웃을 받았습니다. Uber 택시는 Careem을 제외하고 호텔에서 픽업하지 않습니다. 주소 호텔 자체 내에 쇼핑몰을 열어 식사로 점심과 저녁 식사를 쉽게 찾을 수 있기를 바랍니다. 우리는 첫날 밤 룸 서비스를 통해 저녁 식사를 주문했고 음식이 한 시간 후에 왔음에도 불구하고 부분 크기와 맛은 너무 맛있고 맛있었습니다! 뷔페 레스토랑에서 식사를 지불하는 것보다 룸 서비스에 더 많은 비용을 지불할 가치가 있습니다!

Hotel is worth for the price. It is located too far from the Haram. They provdie shuttle bus, but it's not much reliable. You need to walk 15-20 mins to get to haram from the place they drop off. It is worse when it is busier. I wouldn't prefer this hotel next time because of the location and how hard it is to get to the haram. Also, return bus after Isha could be too crowded and you may not get a chance to get in to the bus. There is not much restaurants nearby the hotel. You can either eat from haram or from the hotel.

Terrible customer service. Being Hilton Honors Gold member I found the customer service at reception to be extremely rude and uncomfortable. They act like hotel owners with extreme pride and arrogance. Blamed us for not paying for our room service when we definitely did . We paid over 15000 SAR to stay here and they blamed us for 100 Riyal room service. Won't let us check out because of that. Worst service ever.

Excellent hotel, location very near to HARAM, friendly and helpful staff, great for visiting Maccall and performing Omrah, near gate 73 and wheel chair bridge. Down the hotel, there is hyper market, and there is a mall with food court on the fourth floor with lots of varieties.

One of the closest hotel to masjidil haram. But have separate lift access. So you have to change lift at p10 level.. then change to main mall lift.. Breakfast is superb with egg station and pastries desk

DoubleTree는 2022년에 처음 이곳에 머물렀던 이후로 항상 제 선택이었습니다. 이번이 3번째 숙박이며 환대와 서비스의 수준은 매우 훌륭합니다. 2025년 1월 마지막 방문에서 다른 호텔을 시도했지만 좋지 않아 여기 더블트리에 돌아왔습니다. Makkah의 Grand Mosque로 가는 위치는 상당히 합리적입니다. 도보로(Hilton Convention Hotel을 통해) 경사면을 걸을 수 있습니다. 또는 Jabal Omar의 Hilton Conrad에서 정차하는 무료 셔틀을 타십시오. 좋은 운동화를 신으십시오. 레스토랑의 Mr. Ahmed Elsayed는 최고 수준의 관리자입니다. 나는 그에게 무언가만 언급했고 그는 동료에게 특히 나를 위해 그것을 만들도록 했습니다. 그것은 완전히 예상치 못한 일이었고 둘 다 문제가 될 수 있도록 최선을 다했습니다. 그들은 다음날 다시 그것을했습니다. DoubleTree Makkah의 신사와 다른 사람들의 친절한 서비스. 방은 넓고 깨끗했으며 욕실에는 Crabtree 및 Evelyn 세면 도구가 있습니다. 침대는 매우 편안했고 나는 보기 드문 것을 아주 잘 잤습니다! 그리고 물론 내가 좋아하는 시그니처 쿠키. 고맙습니다!!

I stayed at Novotel Makkah and overall everything was excellent. The only downside is the distance from Masjidil Haram, but the hotel provides a shuttle bus service. However, it’s important to note that the bus should always be on standby at least 30 minutes before prayer time and depart no later than 20 minutes before the adhan.

All ok except for the lift, waiting quite some time to reach haram floor. The rest all ok especially the room and breakfast spread.