MenDan Magic Spa & Wellness Hotel

best hotel for small children, child-friendly services, we got a quiet apar**ent, the restaurant also had plenty of options for children, unfortunately we only stayed 3 nights, next time we will come for 1 week, unfortunately we could not find a playground nearby

Otherwise, a truly superb hotel with superb services. However… I traveled on business and attended a medical conference hosted in the hotel. Conference speakers and the audience may have occupied some 20+ rooms, each for 2 nights (list price today shows USD 264/pn). Last minute invited to the venue, I accompanied a friend of mine who was a distinguished speaker at the conference. Upon arrival we talked to the Front Desk Supervisor lady and proposed that we may split into 2 rooms if conditions remain unchanged (ie. does not incur an extra fee). At hat time we had no idea of the room price until we learned it next day. Following some research and COMMUNICATION WITH HER SUPERVISOR sitting in an ‘upstairs’ office, our request was fulfilled. The FDS lady scanned my ID on a front-desk device and with oceans of smile, I was explicitly assured that the change in the room arrangement SHALL NOT INCUR ANY EXTRA COSTS. Felt grateful and all seemed nice and smooth. We exchanged smiles whenever I walked by the front desk in the lobby. Much later into the afternoon I was asked for my ID to be re-scanned for ‘it’s records had somehow been deleted’. What? From where exactly? From a hotel’s guest management / ERP system? Upon which taxes are paid to the government? No worries, though, gave my ID for re-scanning, and off I went. Participated in the venue, enjoyed the hotel. Was superb. Next day at check-out, a Front Desk Clerk would release my account only after I paid a fully charged stay and room. For my questions and testimonial description of the previous afternoon’s arrangement he called someone in the mysterious office ‘upstairs’ who, claiming s/he had no idea of such a promise from the hotel’s side, declined my petition. S/he did not sound to be touched at all (I overheard the phone conversation before the clerk drew aside for some whispering into the phone with his boss) and simply and, also swiftly, said ‘No’ to her/his subordinate, consequently to me. Not even an attempt to sort out the situation or to try to put the guest into ease. None. I have a suspicion that s/he must have been the same person from yesterday and also the generator of the events. Getting irate, yet maintaining my polite manner, I insisted on calling the FDS lady from yesterday, who was not on duty at that moment. The kind lady of yesterday now did not even bother to talk to me over the phone. With a wiped out memory, she refused everything, proving the clerk that I HAD BEEN EXPLAINED THE PRICE IMPLICATIONS OF THE ROOM-CHANGE TWICE and bluntly denied my request. Along with the entire conversation from the day before. Again, I did not have the slightest idea of room-prices until that moment with the clerk. It was humiliating. Not for the money but the behavior and the process. I will not color how I ever think and feel of such a degrading trea**ent of guests, of anyone. The hotel’s gain was some USD 250. And the loss?

The hotel and the services were excellent, we are very satisfied. We recommend the accommodation and we will surely come back. The spa is awesome and there's a lot of opportunity to refresh yourself. Our favorite was the Skypool with the beautiful view.

There wasn’t any hot water in the bathroom at last night, therefor we didn’t get anything just an apology. We’ve stayed this hotel two times and we always get an attic room… In the pictures don’t show the reality….. we are quite disappointed…

By far our favorite wellness hotel, we were there 5 times already. Any time we need a wonderful getaway for a few days there is simply no better place. Wonderful spa area, amazing sauna séances, great food and kind staff. Try the skypool, enjoy the view and relax, go to the amazing rooftop sauna. Spend a couple days and recharge your batteries :)

Everything was perfect and the staff was also very friendly.The room was clean and comfortable.I recommend that hotel for everyone:) If we will go to Zalakaros in next time,we will choose this hotel again. Thanks this amazing experience.

The place is more than excellent! The wellness depar**ent is huge, the staff is extremely kind. I have eaten the best food ever here in Hungary, in a wellness hotel. The rooftop pool is unique and superb. The environment is also very nice. We had colder weather but it can be even more beautiful during spring and summer.

This was not the first time we came to this place, and we were still amazed by its beauty. When we came receptionists were really helpful, kind and polite. The entire hotel was very clean so was our room. There were a lot of food choices, everyone could find their favourites. There were also more classic dishes such as, cereal for breakfast and and rice for dinner etc. We really liked the wellness area on the first floor but our favourite must be the skypool on top of the building. We hope to go again soon!!

Super! We had a lot of fun. Delicious food and a wide selection! Nice staff and service! Wonderful wellness,and hotel! We plan to come Back another time. I gladly recommend Zalakaros to everyone. Super!