Grand Hyatt Kuwait

I was insulted by the phone operator. It happens people get angry and they say things they regret She never apologised. When I escalated the matter I was given empty promises and lies Her co workers were obviously trying to hide the issue. I only asked for a written apology, which was not given The staff is not prepared or equipped to handle customer service They have ruined my anniversary. By far the worst luxury hotel experience I’ve ever had. It’s a 5 star building with a 1 star service.

expensive hotel no offers they looking for money only bad altitude for staff special ASLI front office manager she need training to how treat the guest she has silly smile i feel she work against the hotel. i will never come back again and i inform all my friends to far away from this hotel.

Every thing was Excellent & no need for Additional details, the good thing was the hotel staff saying my name when I talk to them in the restaurant in lobby in reception 👍🏼

I had a great time with my family. The rooms are super clean and comfortable . The staff are very friendly. The restaurants are great plus you’re connected to a big mall that has everything. We all enjoyed our stay .

I had a very pleasant stay. The hotel has the facilities you could expect or beyond your expect. And my room is amazing and tidy, and has a very modern vibe, and the amenities inside are nice as well. Moreover, most of the staff I met are friendly and professional, especially the manager Emane and her team, they prepared a birthday surprise to me, made me feel really loved and appreciated. Also I would like to thank Mr. Shailendra, he is welcoming and offered a very heartfelt service when I were there. Thanks Grand Hyatt Kuwait !

very helpful people bibek and me and my family had a grat time. And the view is perfect. and the workers are very kind but i cant get over how good the service is . its simply a wonderful place to eat and vibe . to conclude I advice you to come hear …..

Great modern hotel with all the amenities needed, a big plus is its direct access to the 360 Mall. Rooms are very spacious and the staff is very attentive and kind. Would definitely recommend to friends.

I have a massage today in noor spa with Gamunu from spa team , The treatment was really amazing and excellent I will repeat my visit again to noor spa I recommend any one who is planning to do massage to ask for Gamunu The place is amazing and relaxing

The hotel is great. The room is spacious and beautifully decorated. The customer service is excellent. Location is great. You can access 360 Shopping Mall directly from the hotel. Also, it is about 10-12 minutes drive to Avenues Shopping Mall.