팔라초 베네치아

This “hotel” has no services AT ALL. We ran out of toilet paper and there was no one around to help us. We called and texted our contact for the hotel and she was not available. We received a call back from an answering service. The lady we spoke to was very nice and helpful. She called the owner of the palazzo and got instructions from him as to where we could find extra rolls. He did not have the decency to call us directly. His instructions were that we should look for a door behind the elevator, walk a little way and that there was a door we could open with our room key and that the mother load of toilet paper could be found there. We tried that but our key didn’t work. We looked everywhere. No toilet paper. I then called the 2 numbers we had for the hotel and of course no one answered. Do not stay here if you expect hotel services. This place does not even provide the most basic of items of human needs.

Breathtaking array of gold leaf kitsch decoration characterises this tiny property which consists of five rooms. There is no reception You have to phone and if and when they answer, they will send someone round. Who then turns out to be charming. Avoid the basement room which has no window. Rooms on upper floors are ok. Don't think of sleeping after 6 a.m. when the super noisy street cleaning and rubbish collection kicks in. And the mattresses are not great either. Some rooms' hot water didn't work. The place is not too clean either. And it's expensive for what it is.

I highly recommend this hotel. Location is great from parking as well as sightseeing perspective. There is paid parking near the gate close to which it's located. So easy to drag your bags in. Very close to the town center. There is a. Nice bakery and coffee place right next to it. The lady at the reception Branca is wonderful and provides great service. Her cappuccinos were very nice. The room is very comfortable. The beds and linens are of good quality. The bathroom is clean and toiletries are good. They have a lift which is a bonus.

Localização excelente. NÃO é hotel, nem hostel  É um airbnb mas não tem um hostess para entregar a chave.  Não tem ninguém na recepção  Não tem ninguém no hotel. A campanhia não atende. Foi um choque encontrar o "hotel" totalmente fechado. Balde de Água fria. O quarto é recém reformado decorado com varanda e vista para a cidade e o mar. Agrádavel. Pequeno para 2 pessoas com mala. A descarga da privada estava quebrada e quebrada ficou. Tem frigobar (vazio) Não recomendo.

O hotel é super bem localizado, na parte histórica da cidade, sendo possível ir a pé a todas as atrações. Há estacionamento público bem próximo. O quarto é lindamente decorado mas houve falhas na minha estadia que comprometeram a avaliação. Primeiro que a atendente que me recebeu não falava uma palavra de inglês, além de estar presente no hotel somente no momento que cheguei, o que prejudicou completamente a comunicação. Essa mesma atendente ainda por cima fumava dentro do hotel, embora houvesse diversas placas de proibido fumar. Porém, a falha mais grave é que a água quente não funcionou. A temperatura da água no quarto variou de congelante a muito fria, o que nos irritou muito, sem tem com quem reclamar, já que não havia ninguém no hotel e tampouco telefone de contato. Pode ser que tenha dado azar em minha estadia, do sistema de água quente estar com defeito, mas não há como avaliar positivamente.