더블트리 스위트 바이 힐튼 호텔 & 컨퍼런스 센터 시카고-다우너스 그로브(DoubleTree Suites by Hilton & Conference Center Chicago - Downers Grove)

This is the second time we've stayed here and had problems with the wifi even though I'm a Hilton Honors member. I had to go down to the front desk to get the clerk to help get me me connected but we could never get my wife on. When you have business to conduct, this is unacceptable. We had a reservation for March 10th that I've canceled and booked anouther hotel;.

Great hospitality by the staff! Only complaint was that the tv in the bedroom didn’t work. I didn’t mention it to the staff, I just used the one in the living area.

The staff was very friendly but once again when I got there after speaking with *******, twice, they had me checking in on the wrong date. The staff was able to accommodate me. Also, the ice machine was not working on my floor and it seems like it has been like that for a while. I loved the room.

The rooms were spacious and clean. We booked about 25 rooms for a wedding we were having at the Abbington. They offer transportation to/from the hotel. I would definitely recommend this hotel.

Comfortable bed. Nice atmosphere. Nice open lounging area to meet up with other family for dine in meals. We did encounter an incident one night in the room next to us, hotel staff were quick to act and keep us updated on the situation.

We checked in at 3pm which at that time I was handed the keys to the room with zero instructions on what to do or where to go, once in the room we noticed the internet didn't work which was needed so we could work from the hotel, the room was also very warm and the thermostat didn't work at this point I went to the front desk to ask for help and they gave me the number for AT&T to call to find out what was wrong with the internet because the front desk hadn't heard of any issues, I called AT&T and they told me the internet had been out at that location for a while and they gave me a ticket number. We had someone come up to the room to check on the air and the compressor was out meaning no heat or air so they offered to switch rooms and I was told it was the exact same room just a different floor, we moved and it was not the same room, it wasn't as nice and is was handicap accessible and the bathroom flooded every time we took a shower, there were huge gross stains on the carpet which looked as if no one really had tried to clean it up. I had forgot my wine opener and when I asked for one, they have one for the entire hotel and you must bring your wine to the front desk to open, Called the front desk to get more coffee for the coffee maker in our room they said they would have someone bring some and never did. This is listed as an upscale hotel, zero help, old TV's, crap!

Location provides easy access to a lot of things but the walls were super thin. We had a room full of children who seemed to have no adult in the room that were screaming until midnight and throwing things all over the room. Complained multiple times and front desk took care of it but they woke up doing the same thing early in the morning the following day. Wouldn't recommend this hotel unless you want to hear everything in the rooms next to you (including people going the bathroom).

I booked this hotel only because of shuttle service mentioned on the site. When I checked in, I was informed we do not provide shuttle services around the area. I did Uber. If only I knew I would have stayed somewhere else. Please update your websites. Also both phones in the room was disconnected. I had to call the agent using my cellphone and informed her to leave a not for housekeeping.

Everything was great however there was no hot tub and pool area is small. The on-site restaurant and bar is great! Staff were very nice!