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酒店裝修比較過時，但保養好好，職員服務熱誠

Mother of groom and family booked by my son, phoned to check he could pay wedding night when we collected cars, was agreed. My other son was asked for our passports then made to pay on the spot,! Most guests pay morning they leave. Obviously prejudicial to English people. Sounds like ripping us off as 3 hours earlier my son The groom had said he was paying. They were going to charge £700 with 2 payments. This hotel is disgusting and costing £350 for night was appalling. Dirt and dust everywhere, paper peeling and bathroom faeces on the wall, broken and cracked tiles everywhere. We weren't using onsen due to allergies. The floor only has beds to be made up on arrival and a table. This has spoilt my sons wedding preparations as he was very annoyed and had to drive over to sort it out so missed his planned events. We would not recommend this. Food there is no personal choice, they don't ask if anyone has allergies and you have what they dish up. As a foreigner no instructions how to eat the food as we had to cook some. We won't have breakfast as had enough so loss of 5 meals paid also and completely ruined the wedding evening for us and the groom feels awkward we endured this. Nobody wants a bath due to the unclean state. We feel they just saw us as foreigners and disrespected us. This place needs a full renovation and clean. Look elsewhere as I'm sure cleaner and more value elsewhere. Not value for money at this onsen