와카마츠야(Wakamatsuya)

호텔 서비스가 훌륭하고 숙박이 매우 편안하며 전용 소형 온천 수영장과 대형 노천 온천 수영장이 있습니다. 스키 셔틀 미니버스를 예약하여 스키장까지 이동하실 수 있어 매우 편리합니다.

친절한 서비스와 좋은 온천 수질을 갖춘 아주 좋은 온천 호텔입니다. 저녁 식사와 아침 식사가 매우 맛있습니다.

A wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.

THE BEST!

酒店屬於較日本傳統的，服務員態度非常友善；酒店裏的溫泉我認為是較其他地方正宗，無論去到當地或酒店時，都會吸到非常濃烈的硫磺味，浸泡後令人心曠神怡！

飯店很貼心，有小點心、茶點區、咖啡機及茶包、牛奶供住客使用！奶茶很好喝！！！ 泉質相當好，泡完溫泉後全身舒暢！ 飯店有接駁車到纜車站及巴士站

非常棒的酒店！

衞生間臭臭的，換了房間後仍然有臭味，衹是稍微好一些……刷牙洗臉的台盆水龍頭的水太小了，無語……公共湯池比較小，湯池裡的水蠻熱的，但是沖淋的空間較冷，而且沖淋的水間隔停水的頻率太高，洗澡的時候得不停地按水龍頭！洗完澡冷得發抖！餐飲和服務還可以！

是我們住過的所有温泉酒店中最糟糕的。致使我們寧可損失一天房費也要離開。也不知道4.5的分是怎麼刷上來的，這家酒店的質素會嚴重影響了攜程的聲譽。 從酒店設施來看，很老舊，房間洗漱區域移門打開，一股下水道臭味撲鼻而來。泡湯區域很小，且不乾淨。室內洗浴龍頭上有厚厚一層水垢。 一般日本温泉酒店都會提供班車到jr車站接送，但這家酒店沒有，在這麼偏的地方着實出行到達很不便。 到達當天jr列車由於大風大雪晚點，我們15:00多告知酒店晚點，酒店回覆必須要在19:30趕的，否則沒有晚飯吃。並且也不願意提供便當。讓我們又累又餓，完全體現不出日本的服務精神。 在行前，希望酒店聯繫附近的滑雪場，幫忙詢問是否可以預約教練，酒店也是拒絕我們，讓我們自己詢問。諮詢孩子的床鋪問題，被代理拒絕，且告知，孩子7歲不適合和大人睡一起。 另外，早餐也極其寡淡，食材也是簡單至極，卻收取高昂的食宿費用。實在性價比太低。 關鍵日本温泉酒店住過不少，有些甚至也是日本比較偏的區域，但是像這家酒店這樣要服務沒服務，要設施沒設施，要美食沒美食的酒店也是非常少數。 我們向酒店反應問題，居然酒店讓我們直接找代理，看來代理和酒店淵源滿深的。