We stayed one night at either end of our holiday to Italy. First night was a great sleep, although we were in the extension in which the floorboards creak and you could hear the people walking upstairs. Staff were absolutely lovely and helpful. Taxi to airport at stupid o’clock in the morning was £15 and was on time. I only gave 4 stars as the plug socket in room 42 next to the bed failed to charge my phone. I’d stay again. On our return to the uk, we arrived after midnight, the staff member on reception was lovely and helpful, (a Turkish gentleman who’s been here 3 years so far) we were in room 39 this time and same issues with the noisy floorboards, but the air conditioning was really noisy this time (sounded like a kettle boiling) We went to have breakfast in the adjoining beefeater in the morning and when we asked the staff they said they would come and take our order. We waited another 20minutes! We actually watched the staff chatting in the corner for some time. When one eventually came over, we were getting up to leave. Just appalling service in the beefeater. But told the receptionist in The premier Inn and she went and got us a coffee and said she would report it to the manager. She was absolutely lovely. The premier inn staff were fantastic and are definitely a credit to the company. Beefeater staff have a way to go.
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