컴포트 인 얼턴(Comfort Inn Alton near I-255)

The staff was very pleasant and friendly. We had a handicapped accessible room, and the first time the bathroom was used, the accessible bar came off the wall. The staff immediately came and fixed it though, and were very pleasant. Sean was lovely. There was also a patched hole in the floor of the shower, but we were pleased that the handicapped accessible shower didn’t flood the room. In general, the building is just old and kind of run down. It smells like it used to be a smoking hotel. Plenty for breakfast. I think the staff is doing their best with what they have to work with.

The shower drain was clogged which we did not know until we got up the next morning to try to take showers. Because we were there on a holiday weekend, there was no maintenance available. We had to move to an alternate room. In that second room, the beds were very tall. I am a short person and had a very difficult time getting into the bed. In room 307, the beds should be shortened. The staff reacted quickly to move us to another room.

The hotel is in poor condition. The room smelled like old, musty smoke. The bathtub had a rusty hole with sharp edges and the tiles by the tub faucet were cracked and caved in. Something on the pool bottom scratched a boy’s foot pretty badly. The breakfast was very unpleasant with rock hard biscuits and sour gravy.

The toilet was broken and we fixed it. We had to tell the desk about roaches in the room. The door was very loose.

Pool was colder than November and could not get a hot bath or shower

Decent room and breakfast. Will go there again when in the area.

This hotel is a little older and needs aoy of touchups, paint was chipped in many places, our bathroom door was not hung correctly and was extremely hard to close. The employees ar the front desk were great, very knowledgeable and helpful.

The hotel was ok for its age. It needed some love to be at 5 stars. The staff was friendly and kept our room clean. We would stay again if needed.

Room 102 could not get the temperature regulated so we could sleep