Wolverhampton Goldthorn Hotel

I recently stayed in the hotel on the 12th -13 th November for my son to meet the England hockey training ground near Telford only to find that after booking the break via *********** that the hotel was very dirty. The carpet not clean the rubbish bins not empty (had used condom wrapper in bin waste bin in bathroom when we checked in. The heating not working and no soap In the bathroom to wash your hand . Please please avoid this hotel it’s a horrible experience and the rooms smell of damp. Even faulty tower hotel is better run that it one Sorry but implement is urgently required Mitter

Had booked elsewhere but was cancelled on last minute so booked in here. At 120 something pounds a night i was outraged. The room had a shower which you could only use if kneeling down and ranged from scalding to freezing. The toilet paper was that super thin awful stuff. The bed was 2 singles together that kept sliding apart and the sheet wasnt fitted so you ended up on matress which is hardly hygenic. They were fairly comfortable though. The room was just generally very run down, grubby and substandard. There was a kettle but no actual cups or tea and coffee supplies. When we went to reception we were told they had initially cancelled bookings to house refugees but when the contract wasnt signed they opened again but nothing was ready hence the lack of tea and coffee. I appreciate it must be hard opening with no notice and limited staff and feel for the staff but management should not open if not ready. Especially charging £120 a night for an unserviced room. I would say this was 1 star maybe 1 and a half at a push. The receptionist was lovely though and its not too bad as a location.

Always stayed at this hotel always been great but on this occasion its let itself down big time,booked to stay here for birthday celebrations on 20th November to be told Monday 12th that all bookings are cancelled due to covid 19 passengers from airlines,we was then transferred to another hotel in WALSALL yes thats right .won't be stopping here again oh and by the way mercure no longer own these hotels .

room was nice, great location close to transport routes, staff were great especially the receptionist Rach definitely needs a pay rise seems to be the only one working, would definitely book again for that smile, also heard a person called Matt being obsessed with sausage....weird.