인기 윅섬 홀리데이 인 익스프레스 호텔

I went with my family (spouse, two minor children) following an outdoor event in the area. It was an extremely hot day and we'd been talking about the pool all day with our kids. While at the pool, a group of teenage baseball players arrived. They proceeded to take over the pool area by throwing a ball from the hot tub to the shallow end of the pool. After half an hour. an adult showed up to sit with them. Fifteen minutes later, unprovoked, this 300 pound man began screaming at my family that we weren't allowing his kids full access to the pool. I explained that my minor child was learning to swim and we weren't comfortable with him being in the deeper end. The man then mocked my child in front of him for not knowing how to swim. He continued to scream and went to the front desk. The young woman at the desk was completely unequipped to deal with this situation and suggested I ”ignore it”. She said she'd need to call her manager (never heard more about this, I assume she couldn't reach the manager) but was wholly unwilling to address this aggressive man in their facility. I told her that if my minor child was unable to safely swim in their facility, I wouldn't be staying there and requested a refund. She told me my credit card hadn't been charged (this was false, I saw on my statement that it was and a refund was requested). We are IHG members and I asked that she assist me with finding another Holiday Inn in the area with availability. She said she would have to call an 800 number and then didn't (not interested enough to follow through). My child was crying at the front desk and saying he didn't need to use the pool; she did not acknowledge him as she seemed scared of the loud angry man. We ended up leaving and went to another chain in the area. Will never stay at this facility again as they clearly are not equipped to manage their facilities safely for families.